Factory Support Specialist- Houston Remote (Must live in or near Houston TX)

Hugh M. Cunningham Companies is a family-owned manufacturer representative business established in 1947. Our associates are among the best in the industry! We have been hiring champions for over 75 years – people that share our passion for helping others. We pride ourselves on delivering high quality service and value to our clients. When you join our team, you can count on exceptional support, guidance, and encouragement from the top down!

In this role you will Assist end users with challenges they may face in the field with the products our agency represents such as Water Heaters, Backflow Preventers, Pumps and Utility Controllers. Will plan and coordinate activities concerned with the installation of equipment such as Plumbing, Pumps, and HVAC systems, as well as investigate and resolve technical issues, and eliminate future operational or service difficulties. Play a key role in educating customers on features, installation and operation of products purchased and build awareness of products which would benefit them.

*Must have two to four years related experience in Plumbing and/or HVAC systems and be able to travel to the Corporate Office in Carrollton, TX for training.*

Essential Duties and Responsibilities Include, but are not limited to:

• Advises and educates customers on installed products to ensure they meet manufacturer’s instructions and specifications.
• Provide on-site and over the phone assistance to customers to help troubleshoot and repair equipment.
• Conduct customer field training in installation operation and maintenance of equipment as well as troubleshooting.
• Analyze and review inspection findings to determine corrective action.
• Coordinate problem resolution with manufacturers, facilities, contractors, and other personnel involved with project.
• Analyze reports of problems to determine trends affecting future design, production, service, and maintenance processes, and recommend modifications to eliminate future problems.
• Follow up and communicate with customers to determine service needs and ensure a high level of satisfaction with services performed.
• Document observations via written reports, photos, and videos.
• Take apart and reassemble equipment to diagnose defects, replace faulty parts and perform testing.
• Maintain product knowledge on equipment.
• 25% travel throughout territory

Skills and Qualifications:

• Must be knowledgeable of Plumbing and HVAC systems
• Mechanically inclined/mechanical repair
• Analytical and excellent problem solving skills
• Some knowledge of Hydraulics and electrical wiring
• Follow-up skills

Must have two to four years related experience in Plumbing and/or HVAC systems and be able to

travel to the Corporate Office in Carrollton, TX for training.