Faculty Success Associate

Be the primary operational partner for the Academy’s trainers, coaches and facilitators. Help faculty move smoothly from application and onboarding through scheduling, course readiness, delivery and feedback, creating a dependable, high-quality teaching experience across in person programmes.

What you will own

Faculty onboarding & relationships

• Coordinate faculty applications, screening, documentation, references and onboarding checklists.

• Collect biographies, professional credentials, contracts, payment details, photos and course information; maintain accurate faculty profiles.

• Explain faculty processes, platforms, standards, classroom expectations and communications protocols.

• Build responsive, professional relationships and act as first point of contact for faculty enquiries and issues.

Scheduling & delivery readiness

• Coordinate faculty availability, course schedules, confirmations, substitutes and logistics with Academy Operations.

• Ensure session plans, teaching assets, learner prerequisites, room needs and technology requirements are confirmed ahead of delivery.

• Prepare faculty briefings and reminders; manage operational changes and escalation quickly.

• Coordinate attendance recording, materials distribution, assessments and post-session administrative requirements.

Quality, performance & improvement

• Gather learner and faculty feedback; maintain issue logs and close the loop on agreed actions.

• Monitor delivery quality indicators, punctuality, completion of administrative tasks and faculty satisfaction.

• Identify faculty development needs and share insights with the Learning Content Specialist and programme owners.

• Support faculty community activities, recognition, repeat engagements and capacity planning.

What we are looking for

• 2+ years in training operations, customer success, talent coordination, academic administration or events.

• Excellent relationship management, follow-up, scheduling and multitasking skills.

• Strong spoken and written English; Arabic is an advantage.

• Comfort with spreadsheets, CRM/LMS systems, calendars and shared documentation.

• Willingness to attend some early, evening or weekend training sessions with planned flexibility.

• Experience in UAE professional training or executive education is preferred.

First 90 days

• Complete faculty records and an up-to-date faculty availability roster.

• Session-readiness checklists completed before each assigned class.

• A faculty feedback and issue-resolution loop with clear ownership.

Performance measures

• Faculty onboarding completion time and accuracy.

• Percentage of sessions confirmed and delivery-ready by deadline.

• Faculty response time, satisfaction and repeat participation.

• Avoidable faculty-related cancellations, late starts and unresolved issues.

About Kognitiv Academy

Kognitiv Academy delivers practical, in-person professional learning through courses, workshops, coaching and multi-week journeys. We work with individual learners, faculty, companies and ecosystem partners to make learning immediately applicable in the workplace. We value ownership, curiosity, operational excellence, thoughtful collaboration and measurable outcomes. Responsibilities may evolve as the Academy grows