Family Intensive Resource and Support Team Case Worker

Description

The Department of Developmental Services (DDS) is searching for an enthusiastic, outgoing, reliable individual to fill a Family Intensive Resource Support Team Case Worker (Direct Care Worker III) with the Family Intensive Resource Support Team located at the DDS/Metro Regional Office in Waltham, MA.

Duties and Responsibilities: (these duties are a general summary and not all inclusive).

• Assists in the assessment of individual and family needs and in the development of goals and interventions to address those needs.
• Provide programmatic direct supports to everyone within clients’ home or community. These supports may include but are not limited to: Behavioral, Recreational, and Community safety and community integration programming.
• Provide direct supports in daily living and social skills by instructing and/or assisting individuals.
• Provides training and mentoring and serves as a role model for family members to effectively implement the goals of the Family Intensive Resource Support Team contract.
• Works with families to implement the goals identified in the Family Intensive Resource Support Team contract.
• Performs all administrative tasks, as needed.

Preferred Qualifications:

• Bilingual ability (Spanish) preferred.
• Knowledge of general disability groups
• Understanding of Human Rights
• Ability to use current marketed software

Please Note:

• Schedule: Monday through Friday, 9am - 5:30pm
• Days off: Sunday and Saturday

About the Department of Developmental Services:

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit: www.mass.gov/dds

Pre-Hire Process:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

· Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

· Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search: https:cppdmass.gov

· Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

· National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks

​​​​​​​ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements:

Applicants must have (A) at least two (2) years of full-time, or equivalent part-time, experience in providing direct support services to persons with developmental/ intellectual, emotional or physical disabilities, or (B) any equivalent combination of the required experience and substitutions below.

Substitutions:

An Associate’s degree or higher with a major in a human services field, including sociology, special education, psychology, rehabilitation counseling, occupational therapy, physical therapy, or other related field may be substituted for one (1) year of the required experience.

Incumbents are required to possess a current and valid motor vehicle driver’s license at a class level specific to assignment.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title: Developmental Services Wrk III

Primary Location: United States-Massachusetts-Waltham - 465 Waverly Oaks Rd

Job: Direct Care

Agency: Department of Developmental Services

Schedule: Full-time

Shift: Day

Job Posting: Oct 20, 2026, 2:21:11 PM

Number of Openings: 1

Salary: 58,336.20 - 78,157.82 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Kendy Derival, Kendy.Derival3@mass.gov - 8572835867

Bargaining Unit: 02-AFSCME - Service/Institutional

Confidential: No

Potentially Eligible for a Hybrid Work Schedule: Yes