F&B Digital Training & SOP Specialist

Job Title: F&B Digital Training & SOP Specialist

Job Level: Executive / Specialist

Department: F&B Department

Location: Kuala Lumpur, Malaysia

Salary: RM8,000 to RM10,000/month

Working Arrangement: Hybrid

Employment Type: Full-time

Overall Job Objectives:

The F&B Digital Training & SOP Specialist is responsible for developing and managing digital training programmes and SOPs across INITIA Group's F&B brands. The role focuses on transforming operational procedures into engaging, practical, and mobile-friendly training modules to ensure consistent operational, service, and food safety standards across all outlets.

We’re looking for a hands-on specialist to create and manage practical training for our restaurant teams. This isn’t a coordination role. You’ll write, film, build and update short mobile lessons yourself, working closely with operations managers, chefs and outlet teams. You’ll start with a MODU Malaysia pilot, then build a repeatable approach for more brands and outlets.

Key Duties and Responsibilities:

• Develop and manage digital training modules using SafetyCulture Training (Mitti by SafetyCulture).
• Convert approved SOPs into mobile-friendly lessons incorporating photos, videos, quizzes, and practical assessments.
• Create training content covering onboarding, food safety, hygiene, opening and closing procedures, menu knowledge, and customer service.
• Conduct outlet visits to observe operations, identify training gaps, and capture photos and videos of actual procedures.
• Review existing SOPs and identify missing, unclear, or outdated procedures.
• Utilise AI tools and translation features to improve training content development while ensuring accuracy.
• Work with Operations Managers, chefs, and food safety personnel to review and obtain approval for training materials.
• Manage training assignments, learner groups, and access permissions according to brand, outlet, and job role.
• Develop practical assessments to evaluate employee competency and on-the-job performance.
• Monitor training completion rates, assessment results, and employee learning progress.
• Prepare monthly training reports and recommend improvements based on training performance.
• Update training materials to reflect changes in menus, equipment, and operational procedures.
• Establish reusable training templates and an organised digital content library to support future brand expansion.
• Perform other duties as required to support the company's training and operational needs.

Job Specifications:

• Diploma or Bachelor's Degree in Instructional Design, Learning & Development, Hospitality, F&B Management, or a related field is preferred.
• 3–5+ years of relevant experience in instructional design, digital learning, training and development, or operational training.
• Experience creating digital training modules, instructional videos, job aids, or assessments, supported by a portfolio.
• Experience in F&B, hospitality, retail, or multi-outlet operations is an advantage.
• Familiarity with SafetyCulture Training (Mitti), EdApp, or other learning management platforms is preferred.
• Strong written and spoken English with good content writing and communication skills.
• Basic photography, video recording, and editing skills.
• Experience using AI tools and digital translation features is an advantage.
• Strong project management, organisational, and problem-solving skills.
• Ability to work independently and collaborate with operations teams and outlet personnel.
• Willingness to travel for regular outlet visits within Kuala Lumpur and the Klang Valley.
• Proficiency in Bahasa Malaysia or Mandarin is an added advantage.

Key Deliverables:

• Successful implementation of the MODU Malaysia digital training pilot.
• Standardised and up-to-date digital training modules across F&B brands and outlets.
• Improved employee knowledge, competency, and compliance with company SOPs.
• Effective training assessments and monitoring of employee learning progress.
• Regular training reports and continuous improvement recommendations.
• A structured digital training library and reusable templates to support future expansion.

ABOUT US:

INITIA GROUP is a leading lifestyle, beauty, wellness, and F&B group in Singapore and Malaysia. We have been in the beauty and F&B industry for years and are now also in Art, Retail, and Photo Studios. We are a fast-growing company that continuously introduces innovative and on-trend concepts. As we continue to expand across Singapore and Malaysia, we are looking for passionate individuals to join our growing team.

If you're excited about our company's vision for this position and want to start the path of