Field Application Engineer

Field Application Engineer

Location: Tokyo, Japan (Remote – up to 50% travel)

Type: Full-Time

About Us

Elevated Materials is at the forefront of lithium battery technology, revolutionizing energy storage by enabling dramatically better battery performance. Elevated Materials’ ultra-thin lithium films increase energy density by 30-70%, extend battery life up to 3x, and enable significantly faster charging times. This technology is used for all lithium-ion battery applications, including electric vehicles, aviation, consumer electronics, and grid storage. Currently in the commercialization stage with R&D and manufacturing in California, US and Germany, Elevated Materials is poised to make a significant impact in the global battery industry. As an independent entity spun out of Applied Materials and co-owned with TPG, Elevated Materials’ mission is to accelerate the clean energy revolution, driving universal adoption and a more sustainable future.

About The Role

The Field Application Engineer acts as a technical expert and liaison for key customers, partnering with the Sales team to diagnose and understand the customer’s business challenges and goals, and to align technical solutions to meet their needs. The successful candidate will focus on delivering exceptional technical support and facilitating the integration of our cutting-edge ultra-thin lithium-ion film technology into client projects. In addition, the Field Application Engineer bridges the gap between the customer's technical needs and the company's product development and engineering teams. This role requires strong technical proficiency, communication skills, and the ability to manage projects and build relationships with both internal and external stakeholders.

Key Duties and Responsibilities

Customer Engagement and Relationship Management

• Serve as the primary technical point of contact for assigned key accounts, building and maintaining strong relationships. maintaining strong relationships.
• Develop and maintain strong relationships with key customer contacts, building trust and rapport. and align technical solutions to meet their needs.
• Work closely with the sales and marketing teams to align client-specific strategies with company objectives.
• Assist account teams in managing the customer account to enhance customer satisfaction and increase Elevated Materials product and technical reputation.
• Understand the customer's business goals and challenges and align technical solutions to meet their needs.
• Build and maintain long-term relationships with key stakeholders across our client base.
• Schedule regular technical reviews and performance check-ins to ensure consistent client satisfaction.

Technical Support and Consultation

• Act as the primary technical contact for key accounts, providing in-depth information on ultra-thin lithium-ion anode technology.
• Understand customer technology roadmaps and timelines, ensuring alignment with the company's product development and roadmap.
• Address and resolve technical challenges faced by clients, offering creative problem-solving and practical solutions.
• Negotiate process specifications with customers to ensure successful outcomes for both the customer and Elevated Materials.
• Create detailed technical documentation, reports, and guidelines tailored to client needs, processes or services.
• Coordinate material sampling/testing and analysis of results, prototypes, and pilot production runs for client-specific projects.
• Assist clients with the integration of our products into their battery systems, ensuring compatibility and functionality.
• Deliver training sessions for client teams on the proper use and best practices of our ultra-thin film products.
• Work with internal teams (e.g., R&D, sales, and manufacturing) to ensure the delivery of solutions or resolution of technical issues to meet client demands, needs and specifications.
• Create and consistently leverage a mechanism to manage projects, communicate issues and track progress. Use sound statistical techniques like DOEs (Design of Experiment) to quickly determine root cause and action plans.

Product Innovation Guidance, Feedback and Contributions

• Keep customers abreast of Elevated product advancements and innovations, ensuring in each major customer meeting to share new technical features; data and analysis; and innovation.
• Gather and channel feedback from customers to internal teams such as R&D, Technology Marketing and Sales to continuously improve the performance and adaptability of our products as well as how we position them to our customers.
• Actively participate in product development by identifying product gaps, guiding future product evolution and defining new product strategy based on “voice of the customer”
• Provide feedback on process and hardware improvements to meet customer roadmap requirements.
• Stay informed of emerging trends in battery technology to advise clients and internal Elevated teams about current developments and future opportunities.

Qualifications

• Knowledge of electrochemistry and electrochemical device is desired.
• Ability to develop and manage processes leveraged externally with customer and internally to ensure customer work is completed.
• Possess in-depth knowledge of products and technologies, providing technical guidance and support to customers.
• Demonstrable depth and/or breadth of expertise in own specialized discipline or field.
• Excellent communication skills with ability to influence, teach and guide internal and external stakeholders on technical issues or topics.

Language Requirements

• Japanese: Fluency required for communication with customers, technical consultations, and discussions with manufacturing partners.
• English: Business-level proficiency in both written and spoken communication which is required for collaboration with international teams.
• Additional working knowledge of Mandarin or Korean would be a plus.

Education and Experience

• Master’s Degree with 2-5+ years of work / lab experience, or an equivalent advanced technical qualification.

Compensation & Benefits

Elevated Materials offers competitive salaries for all of its positions. The total rewards package will also include company equity and an annual discretionary bonus.

We evaluate applicants based on job-related qualifications and abilities and provide reasonable accommodation during recruitment in accordance with applicable law.

Travel Yes, up to 50 % of the Time

Posting Type

Internal / External

Industries

Electrochemical, Electrical/Electronic Manufacturing, Battery Manufacturing