Field Engineer

Company Description DCONNEC is a cutting-edge platform transforming field operations for data centers and network infrastructures through an innovative SaaS ERP solution. The company enables service providers to manage in-house teams and tap into a global network of certified freelance engineers, automating scheduling, dispatch, and real-time tracking for efficient, high-quality project delivery. Its technology helps reduce downtime and operational costs by streamlining maintenance, optimizing resource allocation, and providing transparent reporting. Freelance engineers gain access to flexible work opportunities, competitive rates, and detailed performance insights, allowing them to choose projects aligned with their skills. Guided by an API-driven and AI-enabled vision, DCONNEC is building an integrated, automated ecosystem that connects technology, processes, and people for scalable, future-ready field operations.
Role Description The Field Engineer role at DCONNEC is a full-time, remote position focused on supporting data center and network infrastructure projects through on-site and virtual field services. Day-to-day responsibilities include performing diagnostics and troubleshooting hardware and network issues, executing maintenance tasks, and providing technical support to service providers and end clients. The Field Engineer will follow project plans, adhere to SLAs, document work performed, and update tickets and reports within DCONNEC’s platform. This role collaborates closely with project managers, dispatch teams, and other engineers to ensure timely resolution of incidents, efficient resource use, and consistent service quality. The Field Engineer is expected to maintain clear, professional communication, comply with safety and security guidelines, and adapt to evolving tools, standards, and technologies within a dynamic, tech-driven environment.
Qualifications

• Candidates should possess strong Troubleshooting and Technical Support skills for diagnosing, resolving, and documenting issues in data center and network environments.
• Candidates should possess Field Service experience and familiarity with on-site procedures, equipment handling, and compliance with safety and security protocols.
• Candidates should possess effective Communication skills to interact clearly with clients, remote teams, and stakeholders, and to provide concise technical updates.
• Candidates should possess Project Management capabilities to follow work orders, manage priorities, support scheduling, and meet defined SLAs and deadlines.
• Relevant experience with data center infrastructure, networking fundamentals (e.g., switches, routers, cabling), and basic hardware installation and configuration is beneficial.
• Ability to work independently in a remote, distributed environment, with reliable internet access and readiness for occasional on-site assignments as required.
• Strong analytical mindset, attention to detail, and proficiency with digital tools, ticketing systems, and documentation platforms.
• Technical diploma, degree, or industry certifications (such as CompTIA Network+, data center or vendor-specific certifications) are a plus but not mandatory.