Field Installation Engineer

Responsibilities • Work closely with project management teams to build detailed and thorough project plans • Complete low-level design documentation in support of system configuration • Install Operating System, Layered Product, and Application Software • Work closely with customer teams to develop and execute customer acceptance test plans • Write/Manage tickets as needed during the installation/integration process • Create and manage customer profile (contacts, SW versions, HW inventory etc.) in SalesForce for project handover process • Demonstrate ability to directly isolate and resolve software/system defects on customer systems as needed during the project delivery • Work closely with management and other teams to improve the overall delivery process Required Education and Experience • Computer Science / Technical degree (BA) and/or an equivalent of entry level experience • Entry level experience performing direct Tier 2 and above customer project activities in a Telecommunications/IT environment (vendor-side) • Good verbal and written communication skills, both face to face and remotely Technical Knowledge • Must have entry level experience of telecommunications experience and knowledge of telecommunications networks (ex. IMS) and protocols (ex. SIP, ENUM, DIAMETER, SS7/Sigtran) • Proven track record of performing a entry level technical delivery role of the following products (DNS/ENUM, NP, CRE, SRP, STP. HSS/HLR) • Experience working with virtual environments (VMware/KVM/OpenStack) • Competent working in Linux based OS environments