Field Service Coordinator

Fully Remote • Seattle, WA 98106

• Salary Range: $120,000.00 - $130,000.00 Salary/year
• Position Type: Full Time

Full time - Remote

Work Hours 7:00-4:00 PST

Job Summary

Praetorian Power is seeking a highly organized and dependable Field Service Coordinator to coordinate & schedule field personnel, customer requirements, equipment, and service activities. This position serves as a central point of communication between field teams, customers, project management, and internal operations to ensure manpower and resources are scheduled efficiently.

The ideal candidate is comfortable working in a fast-paced environment, managing multiple priorities simultaneously, and adjusting schedules as project needs change. Strong communication, organization, and problem-solving skills are essential.

This position is responsible for maintaining field technician schedules, processing approved scheduling changes, and ensuring information is entered accurately and promptly in Salesforce Field Service and related tracking systems. The coordinator will communicate regularly with Field Service Managers to support workforce planning, resource visibility, and consistent scheduling practices.

Essential Duties & Responsibilities

· Develop, maintain, and communicate daily and weekly schedules for field personnel.

· Coordinate technician and field personnel assignments based on project requirements, availability, location, and scheduling priorities.

· Coordinate required equipment, tools, materials, and other resources for scheduled field activities.

· Serve as a primary point of coordination between field personnel, customers, project managers, and internal operations.

· Monitor field schedules and make adjustments as priorities, customer requirements, or site conditions change.

· Communicate schedule changes, manpower needs, delays, and conflicts to appropriate team members.

· Respond to customer scheduling and service requests in a timely and professional manner.

· Assist management with workforce planning and upcoming project requirements.

· Maintain accurate scheduling records, equipment information, and field-service documentation.

· Track technician availability, job assignments, and upcoming workload.

· Support preparation of weekly activity, project status, and scheduling reports.

· Assist with coordinating travel and site assignments for field personnel when required.

· Help identify scheduling conflicts or resource constraints and work with management to develop solutions.

· Maintain clear communication with field teams to ensure personnel understand assignments, reporting locations, and scheduling expectations.

· Perform additional administrative and operational duties as assigned.

Qualifications

· Prior experience in Salesforce or Salesforce Field Service, field service scheduling, dispatching, construction coordination, project coordination, or workforce scheduling preferred.

· Experience supporting electrical construction, power systems, commissioning, data centers, or other technical field-service environments is a plus.

· Strong organizational skills with the ability to coordinate multiple personnel, projects, and priorities simultaneously.

· Excellent written and verbal communication skills.

· Strong attention to detail and ability to maintain accurate schedules and records.

· Ability to adapt quickly when project schedules, manpower requirements, or customer priorities change.

· Comfortable communicating directly with field personnel, project leadership, and customers.

· Strong computer skills, including Microsoft Outlook, Excel, Word, and scheduling or project-management systems.

· Ability to work independently while collaborating effectively with operations and field teams.

· Valid driver's license may be required depending on location and responsibilities.

Key Competencies

· Organization: Effectively coordinates personnel, resources, schedules, and information across multiple projects.

· Priority Management: Identifies urgent scheduling needs and adjusts resources accordingly.

· Communication: Provides clear and timely information to field personnel, customers, and management.

· Problem Solving: Quickly addresses scheduling conflicts, manpower constraints, and changing field conditions.

· Customer Focus: Maintains professional relationships and responds effectively to customer scheduling and service needs.

· Time Management: Manages multiple deadlines and competing priorities in a fast-moving field-service environment.

· Adaptability: Remains organized and responsive as schedules and project requirements change.

· Teamwork: Works closely with field personnel, project management, and operations to support successful project execution.

Education & Experience

· High school diploma or equivalent required.

· Associate or bachelor's degree in Business Administration, Construction Management, Project Management, or a related discipline is a plus.

· Previous scheduling or coordination experience in construction, electrical services, commissioning, power systems, data centers, or another field-service environment is preferred.

· Equivalent combinations of education and relevant professional experience will be considered.

Work Requirements

· Ability to work in a fast-paced environment while coordinating multiple active schedules.

· Ability to work at a computer and communicate by phone, email, and other