Field Service Engineer

This is a Fully Remote Job

About Our Client:

Pronto AI operates in the autonomous vehicle technology industry, focusing on commercializing autonomous haulage systems for mines, quarries, and construction sites worldwide. The organization addresses the challenge of safely and efficiently automating heavy equipment operations, delivering production-ready autonomy currently active in the field, distinguishing itself from many competitors still in research and development.

About the Opportunity:

The FIELD SERVICES ENGINEER is responsible for the installation, maintenance, and repair of advanced autonomous technology solutions at various customer locations. This role ensures successful deployment and optimal performance of equipment, directly impacting operational safety and efficiency in real-world environments. The position requires close collaboration with engineering and customer teams and involves significant travel to field sites.

Responsibilities:

• Scope electrical and mechanical requirements for construction and mining equipment
• Perform on-site installation of hardware and software solutions including sensors, drive-by-wire kits, power integration, and vehicle interfaces
• Install peripheral hardware such as network stations, gate systems, and office infrastructure
• Conduct system calibrations and validation tests
• Collaborate with engineering teams on deployments and research projects
• Coordinate training and technical maintenance with customer teams
• Perform scheduled preventive maintenance
• Monitor and log equipment conditions
• Diagnose and repair hardware, software, and connectivity issues
• Communicate technical findings to engineering for continuous improvement
• Provide basic customer training during on-site visits
• Document service activities and updates using internal tools

Requirements:

• Advanced degree in Mechanical, Electrical, Systems Engineering, or related discipline
• Minimum 5 years of experience in field service, automotive electronics, mechatronics, or similar technical support roles
• Proficient with hand and diagnostic tools, electrical testing equipment
• Strong understanding of vehicle systems including power, CAN bus, sensors, and ECUs
• Ability to interpret wiring diagrams and technical documentation
• Self-directed and capable of independent work in field environments
• Excellent communication and interpersonal skills
• Willing to travel up to 75% to customer sites
• Located in Arizona, Florida, Texas, or Wyoming

Preferred:

• Experience with autonomous vehicle systems, heavy equipment, machine control, robotics, or sensor integration
• Familiarity with Linux-based systems and remote diagnostics
• OSHA 10 or equivalent safety certification

Physical Requirements:

• Ability to lift up to 50 pounds
• Ability to stand, bend, and work around vehicles for extended periods
• Comfortable working outdoors in various weather conditions

Pay Range and Compensation Package:

• Base salary range is $110,000 to $164,000 per year, varying by location
• Actual compensation will depend on experience, skills, and qualifications
• Eligibility for equity awards

Benefits & Perks:

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Account and Health Savings Account options
• 401(k) retirement plan
• Paid parental leave
• Pre-tax commuter benefit plan
• Sick time, unlimited flexible time off, and paid holidays

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.