Field Service Engineer India - Media, Broadcast

We are seeking a highly motivated and customer-focused Field Service Engineer to join our growing technical services team in India. This role offers an exciting opportunity to work directly with some of the world's leading broadcasters and media organizations, supporting the deployment, integration, and maintenance of cutting-edge broadcast and IP networking solutions. As a Field Service Engineer, you will combine technical expertise with exceptional customer service skills to configure, commission, troubleshoot, and support advanced broadcast infrastructures. You will work both hybrid / remote and on-site at customer facilities, ensuring successful deployments and delivering an outstanding customer experience. Key Qualification Requirements 3–6 years of experience in Field Service Engineering, Technical Support, Network Support, Broadcast Systems, or a related technical field Education in Computer Networking, Electrical, Electronic, or engineering education with related recent practical experience The ideal candidate will have strong Linux knowledge, network troubleshooting experience, and a passion for delivering exceptional customer service Knowledge of IP Networking Protocols (IGMPv2/v3, RIP, BGP, OSPF, EIGRP) Knowledge of Internet network technologies (DNS, Firewall, SSH, HTTP) Hands-on experience with system installation, administration, commissioning and troubleshooting What You'll Do Participate in the implementation, documentation, deployment, and commissioning of small- and large-scale IP networks supporting broadcast infrastructures Provide remote and onsite technical support to customers worldwide, ensuring timely resolution of operational issues and maintaining high levels of customer satisfaction Troubleshoot, diagnose, and replicate reported issues through triage, research, testing, and system re-creation to identify root causes Recommend and communicate technical solutions, maintenance procedures, firmware upgrades, and best practices using language appropriate to the customer’s technical expertise Install, deploy, configure, and troubleshoot products and systems at customer sites, including delivering customer training both locally and internationally Act as a liaison between customers, Customer Service, Engineering, and Product Management to resolve issues, communicate customer feedback, and support product improvements and feature requests Develop and contribute to technical documentation and customer communications, including customer guides, FAQs, application notes, best practices, pinouts, system configurations, and product integration information with other manufacturer’s products (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF Who We're Looking For Customer focused, professional and passionate about solving technical challenges Strong analytical, troubleshooting, communication, and interpersonal skills Self-motivated and able to work independently in dynamic environments Effective team player across engineering, support, and product teams Willingness to travel as required So, who are we? Evertz India is the subsidiary of Evertz Microsystems (TSX:ET) a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard. Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of Canada's 50 Best Managed Companies — a testament to our commitment to excellence and global impact. Join a team where your work shapes the future of broadcast and new media industries. The Perks • Flexible working opportunities • In-house knowledge and product training • Exposure to global broadcast and media platforms • Performance-related bonuses • Insurance and medical plans • Employee-friendly leave policy Your Growth At Evertz, your career is a path to growth and achievement, not just a job. We encourage you to seize opportunities, push boundaries, and pursue your goals. We offer a hybrid/remote model that balances flexibility and collaboration, driving innovation through diversity, adaptability, and strong connections. You’ll join an inclusive, dynamic team that values creativity and fresh ideas. Culture is central at Evertz we welcome diverse, passionate talent ready to shape the future. Join us on this journey. Apply now! Office Timing: 1:00 PM – 9:00 PM IST (Work timings may vary based on business needs) Office Location: Manyata Tech Park, Bangalore, India Work Model: Hybrid/ Remote Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement. Please note, this email address will only respond to requests regarding privacy concerns. This inbox will not respond to job applications, resumes, or questions regarding an application. When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing [email protected]. Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. A complete privacy policy can be found at https://evertz.com/contact/privacy/ Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. 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