Field Service Manager

SEEKOPS POSITION SPECIFICATION Field Service Manager (FSM) I The Organization SeekOps Inc. develops and deploys advanced sensor technology for the energy sector to detect, localize, and quantify methane emissions through integrated drone-based systems.   SeekOps ’ unique sensor design eliminates false positive readings and localizes emissions sources to provide actionable data to oil and gas, and biogas and landfill operators in North and South America, Europe, the Middle East, and Africa, and Asia and Oceania. Backed by funding from the Oil and Gas Climate Initiative Climate Investments (OGCI-CI), Equinor Technology Ventures (ETV), Schlumberger and Caterpillar Ventures, SeekOps provides best-in-class technology to meet increasingly stringent environmental, sustainability and governance (ESG) reporting requirements, and enables customers worldwide to realize their goal of reducing methane intensity from operations. More information about the company can be found at www.seekops.com . The Position The Field Service Manager I reports to the Director of Operations and plays a key role in delivering high-quality field services and supporting business development activities. This position manages field projects end-to-end, coordinates with Drone Service Providers (DSPs), supports customer relationships, and assists with training, scheduling, and equipment logistics. The role involves hands-on operational support, UAS mission planning, and global field deployments. Job Responsibilities Manage field projects from start (proposal) to finish (reportdelivery and customer debrief), ensuring all services meet company quality standards, client specifications, and third-party Drone Service Providers (DSPs) meet contractually agreed Standards of Performance. Identifycustomer requirements and develop presentations to clients and other critical stakeholders. Participate in business development opportunities alongside business development team andmaintainstrong client relationships, attending all meetings and calls throughout the project process. Participate in operational planning and implement procedures and systems to maximize operating efficiency and minimize operational cost . Act as a primary contact with DSP for designated accounts and build, cultivate, and develop strategic partnerships and relationships. Provide product and service demonstrations. Ensure that engineering Key Operational Performance and Service Quality Indicators are captured. Assist the Drone Service Provider (DSP) in ensuring data is captured according to contractually agreed terms and confirming that data QA/QC steps have been performed, data uploaded and any contextual operational, environmental or performance data has been documented after each flight. Assistin the development, updating, and management of the training curriculum to include lectures, simulation, and practical service delivery material, including the delivery of classroom/virtual instruction to customers, DSPs, and staff members. Evaluate, recruit, onboard, and trainnew DSPs to ensure alignment with SeekOps objectives, ensuring suitable confidentiality agreements are in place tofacilitateopen discussions. Perform project risk management and ensure that key milestones are reached. Develop andmaintainschedules in coordination with other field activities and the operations director, ensuring the centralized schedule is always kept current and any schedule conflicts areimmediatelyhighlighted. Maintain currency with applicable UAS regulations, waivers, andnew technology. Ensure that allappropriate stepsin digital workflow have been signed off byappropriate parties(if applicable). Organize inventory of field equipment, asset tracking, and create/maintainequipment maintenance schedules and communicate any hardware/software needs to the responsibleproductlinemanager. Organize warehouse andallocateequipment needed for successful field deployments. Handle FAA (and other international regulatory) documentation for UAS compliance. Checkequipmentbefore a flight to ensure safe and proper operation and analyze weather forecasts to ensure safe flights. Document pre- and post-flight logs,monitordrones during flight, and plan drone flight routes. Travel to and from remote field locations across the world and work with field team members in a crew environment. Check weather, applicable regulations, and coordinate with clients/leaseholders. Plan and execute complex multirotor UAS-Methane survey missions as directed by thedirector ofoperations. Other duties as assigned by supervisor. Skills & Qualifications Bachelor's Degree or equivalent experience 1-3 years of experience in the field Experience with deployment of commercial drone services FAA Part 107 Certification (and internationally recognized equivalents ifappropriate) Excellent communication & interpersonal skills, ability to work with people at all levels. Basic knowledge of Python, data visualization tools,or orthomosaic processing tools Experienced Microsoft Officeuser, including Word, Excel, PowerPoint, and SharePoint Must be able to meet the physical requirements of OGUK Offshore Medical Examination Additionallanguage(s) (Spanish,Portuguese, French, German,etc.) preferred but notrequired. The main roles, duties, and responsibilities shown above are not exhaustive but should merely be regarded as a guide. The employee will be expected to conduct any reasonable activities according to the business at that time.