Field Service Manager

Field Service Manager We’re seeking a Field Service Manager to lead and scale our field operations, ensuring high-quality, efficient service delivery across a national technician network. This role is ideal for someone who thrives in a fast-paced environment, enjoys leading distributed teams, and is passionate about operational excellence and customer satisfaction. Key Responsibilities Lead and manage a team of field technicians across multiple regions Oversee scheduling and dispatch to ensure timely and cost-effective service delivery Monitor key performance metrics (response time, completion rates, utilization, quality) and drive continuous improvement Partner with internal teams (Sales, Project Management, Operations) to align service delivery with business goals Serve as a primary point of contact for clients, vendors, and project stakeholders Coach, mentor, and develop technicians to improve performance and service quality Conduct field visits and performance evaluations Support hiring and onboarding of new technicians Manage service-related costs, inventory, and resource allocation Implement training programs and certification processes for supported products Ensure accurate documentation and timely service order completion to support billing Compensation & Benefits Competitive salary Medical, dental, and vision insurance 401(k) with company match Life and disability insurance Paid time off Opportunities for advancement within a fast-growing technology organization A collaborative culture that recognizes and rewards high performance Required Qualifications Experience managing field service technicians or distributed teams Strong scheduling, dispatching, and resource allocation experience Ability to analyze performance metrics and drive improvements Strong communication, organization, and decision-making skills Willingness to travel (~2 days/week) Preferred Qualifications Multi-region field service leadership experience Background in construction or technical service environments Experience working cross-functionally (Sales, Ops, PMs) Familiarity with service metrics and dispatching tools Thrive is an equal opportunity employer. Locations RSS Technology Solutions Remote status Hybrid