Field Service Manager - BSC & Cleanroom Certification

Location: Greater Philadelphia, PA (Home-based with regional travel) Territory: Pennsylvania, New Jersey, and New York Employment Type: Full-Time Experience: 5+ years of directly relevant technical field-service experience Travel: Frequent regional travel with occasional overnight assignments Start Date: TBD Salary: $90,000–$120,000 annually (based on experience) + performance bonus opportunities Position Summary SOKOL GxP Services is seeking an experienced, hands-on Field Service Manager to lead our controlled-environment certification operations across Pennsylvania, New Jersey, and New York. This role combines technical field service, team leadership, regional operations, and customer relationship management. The successful candidate will perform and oversee biological safety cabinet and cleanroom certification, HEPA filter integrity testing, airflow studies, environmental monitoring, troubleshooting, repair, and other contamination-control services while leading a regional team of field-service technicians. The ideal candidate has 5+ years of hands-on experience with biological safety cabinets, cleanrooms, HEPA-filtered systems, airflow testing, and related controlled-environment technologies. Current or former NSF/ANSI 49 Biosafety Cabinet Field Certifier accreditation is strongly preferred. Key Responsibilities: Technical Services Perform and oversee biological safety cabinet (BSC), cleanroom, laminar airflow workbench, and fume hood certifications. Conduct HEPA filter integrity testing, airflow visualization (smoke studies), airflow measurements, room pressurization testing, and environmental monitoring. Perform maintenance, troubleshooting, repair, calibration, and certification of controlled-environment equipment. Ensure all work complies with NSF/ANSI 49, ISO 14644, USP <797>, USP <800>, and company quality standards. Operations & Leadership Lead, mentor, and develop field-service technicians. Coordinate schedules, travel, workload, and equipment. Maintain calibration records, certifications, inventory, and service documentation. Promote a culture of safety, quality, and continuous improvement. Customer Relations Serve as the primary technical contact for clients. Resolve technical issues and customer escalations. Review certification reports and ensure timely, accurate deliverables. Build strong client relationships through responsive, high-quality service. Business Development Support proposal preparation, technical consultations, and project planning. Identify opportunities to expand services with existing and new clients. Assist with recruiting, onboarding, and training new technical staff.