Field Service Representative

TRISTAR is seeking a Field Service Representative (FSR) who will support installation, integration, and troubleshooting of software, as well as being a forward facing member of the team to assist in training, collecting feedback from Marines, and performing other service related duties to assist the program

Responsibilities

• Collaborate with military customers to gain a full understanding of their operational needs and/or issues(s) to be resolved
• Effectively manage time to respond to service calls in a timely fashion
• Complete system installations, troubleshooting procedures, and perform system operational checks
• Troubleshoot and resolve technical issues as they occur
• Provide system administrative support and possible training to technical users
• Work with software integration team to test and deploy new software releases

• Bachelor's degree in Information Technology
• Ability to obtain a CompTIA Security Plus certification prior to starting
• Must have prior military experience (MOS 5974 preferred), familiar with the software maintainer side of Marine Corps software systems
• Willing to travel CONUS or OCONUS
• Ability to identify issues and research fixes
• Experience with Networking, VMWare, physical servers, switches, and routers
• Self starter, able to work well within a team environment, having good interpersonal skills, and ability to work effectively with customers
• Willing to work off-hours as specific needs dictate and willing to assume more responsibility as required
• Up to 35% Travel to Camp Lejeune, Charleston, Maryland, etc.
• MUST be a US Citizen
• Must possess active DoD Secret Clearance or the ability to obtain one

Comfort zones don't move missions forward. People do.

At TRISTAR, we're not looking for people who simply check the boxes. We're looking for problem-solvers, innovators, and professionals who are ready to make an impact. Every challenge we tackle supports critical missions, and every team member plays a role in delivering results that matter. If you're driven by purpose, motivated by challenges, and ready to contribute to something bigger than yourself, we invite you to take the next step.

About TRISTAR

TRISTAR is an SBA certified Service-Disabled Veteran-Owned professional services company supporting the U.S. Department of Defense programs. Our core competencies include Electronic Warfare, Enterprise Management, Full Spectrum Cybersecurity, Information Technology, Digital Transformation, Software Engineering and Development, Maritime Modernization and Engineering, and Technical Solutions.

TRISTAR was founded in March 1995 and has built an employee-focused collaborative environment which enables our team of professionals to create and deliver customized solutions to meet our customers’ mission critical challenges. TRISTAR’s core capabilities support customers with end-to-end solutions.

For over 30 years, TRISTAR has demonstrated and perfected our ability to successfully manage any task, small or large no matter how difficult or complex.

TRISTAR is proud to serve the Department of Defense and other Federal Agencies.

TRISTAR provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.