Field Service Support Representative (Hybrid)

Work Flexibility: Hybrid

Schedule:

• Monday to Friday 10:30am - 7pm EST shift
• Overtime based on business needs
• This is a hybrid role requiring two days per week in the office.

What You will do:

• Provide phone-based technical support to Sales, Field Service, and healthcare professionals, responding promptly, accurately, and professionally.
• Build strong relationships with internal and external customers to deliver an exceptional customer experience.
• Manage and document customer inquiries, complaints, transactions, and resolutions accurately and thoroughly.
• Process requests in accordance with established procedures, standard operating practices, and quality requirements.
• Partner with Accounts Receivable to address invoice disputes, discrepancies, and product-related charges.
• Maintain accurate inventory records within the ERP system through proper billing and replenishment processes.
• Prepare reports by collecting and analyzing customer information, while identifying opportunities to improve service levels and internal processes.
• Support quality initiatives, participate in Tier meetings as needed, and provide additional coverage outside standard hours based on business needs.

What you need:

Required Qualifications:

• High School Diploma or equivalent.
• 2+ years experience in customer service environment or equivalent.
• Basic computer skills.

Preferred Qualifications:

• Demonstrated leadership with the ability to delegate tasks, coordinate across departments, and guide peers effectively.
• Strong analytical, problem‑solving, and independent decision‑making skills with a high level of execution and service orientation.
• Exceptional organization, attention to detail, and multitasking ability, including effective prioritization and follow‑through.

$21.58 - $29.20 USD Hourly

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility

• Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location.

• Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based.

• Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category.

• Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.