Field Service Technician

Company Description

VITA specializes in innovative 3D Perspective X-Ray security systems and has built a strong track record in this field since 2005. The company designs and develops unique hardware, software, and advanced algorithms for conventional X-Ray scanners, including industry-first solutions for precious metal detection and machine learning–based electronics media detection for loss prevention. VITA continues to advance next-generation 3D isometric X-Ray technologies that provide clearer, more insightful imaging for complex security needs. Upcoming solutions combine enhanced machine learning and artificial intelligence with robust software and state-of-the-art remote monitoring and servicing capabilities. This focus on cutting-edge technology and service offers a compelling environment for professionals who want to work on impactful, security-focused innovation.

Role Description

The Field Service Technician is a full-time, hybrid role based in Chicago, IL, with some work-from-home flexibility. In this role, the technician installs, configures, and tests VITA X-Ray scanners and related software at customer sites, ensuring systems operate according to specifications and safety standards. Day-to-day responsibilities include performing preventive and corrective maintenance, diagnosing hardware and software issues, and executing repairs or part replacements. The technician communicates regularly with customers to provide technical support, training on system use and basic troubleshooting, and clear documentation of work performed. The role also involves collaborating with engineering and product teams to relay field feedback, maintaining accurate service records, and supporting remote diagnostics and monitoring tools as part of VITA’s service offering.

Job Summary

VITA Detection USA Inc. builds advanced X-ray security screening systems, including 3D Perspective X-ray baggage scanners, the VITA Sentinel software platform and XR-AI threat detection. We're hiring a Field Service Engineer to support customers across Texas. In this field-based role, you'll install, commission, maintain and repair VITA systems at customer sites such as airports, government facilities, corporate and retail loss-prevention sites, and other high-security locations. You'll be the customer's main technical contact on site, keeping systems running, compliant with regulations and performing at their best.

Duties

• Install, calibrate and commission X-ray inspection systems and related software at customer sites.
• Do preventive maintenance and diagnose and fix electrical, mechanical, X-ray and software faults, both on site and through VITA's remote monitoring tools.
• Run radiation safety surveys and keep systems compliant with state and federal X-ray regulations.
• Train operators and customer staff on how to use the systems and on basic safety.
• Write service reports, track parts inventory and log service activity in the CRM or ticketing system.
• Send field feedback to engineering and product teams to drive improvements.
• Travel across Texas and neighboring states as needed, with occasional on-call support.

Qualifications

• 2+ years of experience in field service engineering or technical support
• Strong troubleshooting skills with a proven ability to diagnose and resolve technical issues
• Excellent verbal and written communication skills, in English and Spanish (optional), with a focus on customer engagement
• Experience with electrical and mechanical systems
• Familiarity with industry standards and safety protocols
• Certifications in relevant technical areas (e.g., HVAC, CNC machinery)
• Proficiency in diagnostic tools and software
• Experience with system integration and troubleshooting methodologies
• Knowledge of control systems and automation technologies
• Strong analytical skills and attention to detail
• Ability to work independently and manage time effectively
• Ability to lift up to 50 lbs
• Proactive attitude towards learning and adapting to new technology
• Commitment to providing exceptional customer service and support
• Salary to be negotiated
• Travel expenses covered
• Per diem
• Plus overtime pay

Join us as a Field Service Engineer/Technician if you’re eager to apply your technical expertise in a fast-paced environment where your skills make a real impact! We value proactive problem solvers who thrive on challenges and are committed to delivering top-tier service while advancing their careers in industrial maintenance and engineering troubleshooting.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance