Field Service Zone Manager

Position Overview:

Reporting directly to the Service Operations Director, the Zone Service Manager is responsible for directing and coordinating the activities of the CPS Service regional operations toward achieving sales, profit and growth goals, while continually improving quality and customer service levels within the CPS service teams. The Zone Service Manager’s goal is to increase the net present value of Eaton’s relationship with assigned territory customers by driving near-term revenue and positioning Eaton for larger wins in the future. The Zone Service Manager is also responsible for leading & developing a team of direct reports to drive top performance and world class customer support.

Essential Functions:
• Assure the safety of employees who work in low, medium, and high voltage work environments, including the development & deployment of safety programs, maintaining compliance with safety policies, and facilitating the availability of safety equipment resources.
• Act as sales and marketing agent in conjunction with sales and operations management to ensure top line sales and bottom-line profit objectives are met
• Provide strategic direction to identify and develop prospective new customers.
• Develop forwarding looking profit plan and monthly forecasts with accuracy so that the operation meets these numbers on a daily, monthly, and yearly basis.
• Responsible for budgeting and procurement of capital equipment for the region, execution of sales quotes, cost control, leveraging subcontractors, inventory management and managing receivables.
• Assure effective and skilled staff through recruiting, assessment of talent, training & development, goal setting and communication.
• Provide leadership and direction to ensure professional growth for employees and retention within the region.
• Effectively manage leadership team of diverse and dispersed field-based workforce throughout assigned region.
• Develop and deploy product/process improvement initiatives and sharing of best practices throughout and across the regions.

Required Qualifications:

• Minimum of five years leading a service or engineering unit or 7 years of people leadership experience
• Legally authorized to work in the US without company sponsorship

Preferred Qualifications:
• Knowledge of uninterruptable power systems and control products, as well as field service practices and procedures and quality programs.
• Demonstrated ability to develop and maintain customer relationships and resolve complaints.
• Demonstrated ability to lead people and manage a large fiscal entity.

Eaton Leadership Attributes:
• Effectively drives and manages change, challenges the status quo and champions new and innovative ideas.
• Demonstrates professional presence, communicates articulately and confidently.
• Effectively leverages functional and cross-functional resources to solve problems, improve processes and meet objectives.
• Demonstrated written, verbal, and interpersonal communications skills.
• Demonstrated success in effectively and confidently providing “leadership” to employees in a constantly changing environment.

Education:
• An undergraduate degree is required. A Master’s degree is preferred.

Compensation:
• Eaton recognizes this role as a critical position within the corporation and will create a compelling package consisting of a base salary, employee incentive compensation and complete benefits.

Location:
• This is a remote-based position, with a preference for Midwest or Southeast locations.