Field Specialist - RYOBI Experience Team (Remote - Nevada / California / Utah / Idaho)

Job Description:

Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening for a Field Specialist – RYOBI Experience Team to be responsible for providing best-in-class support for TTI brand riding mower programs by professionally engaging customers and service centers in the field to expand the riding mower program. This includes covering a territory to diagnose and repair riding mower units in the field, training and recruiting service centers, and working closely with the engagement center in Anderson, S.C.

Primary Responsibilities

• Responsible for a covering a large territory for riding mower customer support

• Diagnosing and repairing TTI riding mowers in the field

• Recruiting and training new service centers for riding mower repair programs

• Training existing service centers within territory on current and new riding mowers

• Being a subject matter expert on riding mower programs

• Visiting customer residences to diagnose and repair mowers

• Visiting service centers when needed for repair assistance

• Keeping constant communication channels open with all TTI parties

• Conduct phone support for customer and service centers when needed

• Providing performance reports when requested

• Work with engineering and project management on current issues identified

• Keep an organized and clean company provided work vehicle and tools

• Other duties as assigned

Requirements

• Extensive travel within territory and some overnight stays

• Must be mechanically inclined - Specific rider repair training will be provided

• Must be able to problem solve and have critical thinking skills

• Prior presenting and/or training skills preferred

• Must demonstrate strong written and oral communication skills

• Must have the ability and desire to satisfy consumers and end-users with little guidance or management intervention

• Empathy and ability to relate to customers is necessary

About Us

TTI is a world-class leader in design, manufacturing and marketing of Power Tools, Hand Tools, Outdoor Power Equipment, and Floor Care and Appliances for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture.

TTI was founded by Mr. Horst Julius Pudwill and Prof. Roy Chi Ping Chung BBS JP in 1985, yet the history of TTI's unique and growing portfolio of world-famous brands stretches back at least one hundred and fifty years. Through a clear and consistent strategy of acquiring and developing established brands, TTI has grown to become a clear market leader in power tools, outdoor power equipment, hand tools and floor care appliances worldwide. TTI is proud of its own history, and proud, too, of the huge legacy of tradition and excellence that we have inherited from the brands that make up our Company today.

TTI actively promotes a strong corporate culture of respect and ethical integrity. Our Values are our beliefs, principles and standards that do not change over time. Values are the resources we draw on when asked to make decisions. They form the groundwork for our ethical behavior. All that we do at TTI must be consistent with the values to which we subscribe.