Field Supervisor

Description ABOUT GEMINI LEGAL If you are seeking meaningful work in a company that values integrity, innovation, and growth, consider a career with Gemini Legal. Headquartered in Rocklin, California, Gemini Legal is an industry-leading legal support company serving attorneys across California. Our proprietary, in-house developed technology platform powers efficient, secure digital record collection and workflow management. In addition to records services, we provide vocational counseling to injured workers, delivering comprehensive support throughout the life of a case. Our growth is powered by our people. We operate with an open-door leadership philosophy and a culture built on accountability, collaboration, and service. We promote from within whenever possible and invest in individuals who demonstrate commitment and potential, including those new to the industry. Ethical. Passionate. Smart. These principles guide how we work, how we serve clients, and how we support one another. Employees of Gemini Legal Support may be exposed to confidential, private or sensitive information, protected under HIPAA. ABOUT THE ROLE The Field Supervisor at Gemini oversees day-to-day field operations, manages team performance, and ensures work is completed efficiently, accurately, and in alignment with company goals. This role is accountable for maintaining process consistency, fostering professional growth, providing timely cross-functional communication, and driving continuous improvement to maximize quality and customer satisfaction. Location: Hybrid-Remote, 3 days in Office - Rocklin, CA HQ Schedule: Monday-Friday, 8:00am-5:00pm Compensation: $75,000 - $84,000 Annually The pay range for this role is $75,000 – $84,000 Annually. Starting pay for new hires is typically within the lower third of the range: $75,000 - $78,000 Annually. Exceptions may be made based on factors such as education, specialized skills, or significant relevant experience. Requirements RESPONSIBILITIES Team Leadership & Development Manage performance: Supervise, evaluate, and mentor an assigned team of Field Specialists while maintaining clear accountability. Drive training: Lead team meetings focused on operational processes, territory updates, goal setting, and professional development. Support hiring: Facilitate the interview, selection, and onboarding processes for new field team members. Administer payroll: Manage time-off requests, expense reimbursements, time audits, and attendance tracking. Operations & Workflow Management Oversee daily workflows: Ensure field work orders are accurately prioritized, distributed, and completed within established turnaround times. Optimize territories: Balance workload distribution and coverage routing to maximize efficiency based on operational priorities. Ensure data compliance: Verify that team members maintain accurate documentation, paperwork, and real-time system updates. Manage assets: Oversee inventory, equipment availability, and technology functionality required for field operations. Continuous Improvement & Metrics Monitor KPIs: Track department metrics, including productivity, turnaround times, quality, cost per location, and budget constraints. Solve systemic issues: Use dashboards, Gemba walks, and feedback to identify root causes of performance gaps and implement scalable workflow solutions. Conduct quality audits: Perform regular reviews of field work to ensure compliance with departmental expectations. Report department health: Provide weekly updates to leadership regarding operational risks, staffing needs, and capacity. Cross-Functional Collaboration Align strategy: Participate in quarterly planning sessions to improve standard operating procedures and organizational workflows. Resolve escalations: Partner with internal teams to address complex client and customer service issues swiftly. Communicate capacity: Coordinate with Sales and Operations regarding field capacity, workflow impacts, and client needs. Own documentation: Maintain up-to-date team process manuals, standard operating procedures, and management system workflows. EXPERIENCE, SKILLS AND ABILITIES Education and/or experience: High School Diploma or equivalent required; Bachelor’s Degree preferred or equivalent experience. 2+ years of experience in operations, customer service, or a related field. 1+ years of leadership or supervisory experience required (call center or multi-team management experience preferred). Skills: Demonstrates ability to lead, motivate, and develop individuals and teams toward achieving performance goals and professional growth. Detailed in collecting, analyzing, and presenting Key Performance Indicators (KPIs). Skilled in standardizing processes, identifying inefficiencies, problem-solving, and implementing sustainable improvements. Exceptional verbal and written communication skills with the ability to influence and engage across all levels of the organization, and with clients. Demonstrates confidence and emotional intelligence when addressing performance or conduct-related concerns. Effectively prepares and delivers presentations to leadership, peers, and cross-functional teams. Strong organizational and planning skills; ability to manage multiple priorities, timelines, and deliverables. Self-motivated learner who proactively seeks opportunities for growth through webinars, training, and professional development. Ability to identify waste, recommending and implementing process enhancements. Technology: Proficient using a computer, business phone, office software, video conferencing, and other computer programs, including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.) Plan and manage projects using project management software (i.e., Asana). Other: Current registered process server required Valid California driver’s license and clean driving history required Reliable vehicle, current auto registration and current auto insurance required FUNCTIONAL REQUIREMENTS Must be able to perform the essential functions of the position with or without accommodation, including, but not limited to: Lifting, bending, standing, climbing or walking while carrying out assigned duties Sitting for at least one hour at a time (total: 6-8 hours/day) Keyboarding for extended periods of time (total: 6-8 hours/day) Using a phone with or without a headset for extended periods (total: 4-6 hours/day) TRAVEL Travel may be required for this position up to 20% of working hours WHAT YOU’LL LOVE ABOUT GEMINI LEGAL Full-Time Team Members Comprehensive medical, dental, and vision coverage Generous paid time off, including PTO, sick leave, volunteer time, and paid holidays 401(k) plan with company match Tuition reimbursement program Employee Assistance Program and legal assistance benefit Company-paid annual charitable donation in your name Employee recognition program