Field Technical Manager

Job Description This is a remote position. About the Role We are seeking an experienced Field Technical Manager to lead, strengthen, and continuously improve our quality assurance and quality control programs across Canada. This is a senior, hands-on leadership role responsible for establishing best practices, documenting standardized QA/QC processes, training teams, and ensuring consistent execution across all branches. The ideal candidate combines deep technical flooring expertise with strong people leadership and thrives in both field and strategic environments. This role requires regular travel across Canada to support branches, oversee implementation, coach teams, and drive a culture of quality, accountability, and continuous improvement. Key Responsibilities Lead the development, implementation, and continuous improvement of company-wide installation processes Establish best practices for industrial and commercial flooring systems and ensure consistent application across all branches Create, maintain, and continuously improve the crew's knowledge, standards, and technical guidelines Train, mentor, and support field teams, supervisors, and managers to ensure adherence to standards Conduct site visits, audits, and technical assessments across Canada Work closely with operations, project managers, and field crews to proactively identify and resolve quality issues Act as a technical authority for flooring systems, installations, and failure analysis Foster a positive, collaborative, and high-performance work environment Drive continuous improvement initiatives focused on quality, efficiency, safety, and workmanship Support new products, systems, and technologies through evaluation, testing, and team training Qualifications & Experience Minimum 5+ years of hands-on field experience in industrial and commercial flooring Strong technical knowledge of multiple flooring systems, including: Epoxy flooring systems Urethane and polyaspartic systems Polished concrete Other resinous and specialty flooring technologies Proven experience leading, training, and developing teams in the field Demonstrated ability to build strong relationships and create a positive work environment Solid understanding of installation best practices, work orders, and process improvement Comfortable working in both field and office environments Strong problem-solving, communication, and organizational skills Willingness and ability to travel extensively across Canada French language skills are an asset What We’re Looking For A technical leader who leads by example Someone passionate about quality, craftsmanship, and continuous improvement A professional who balances technical expertise with people leadership A candidate who enjoys teaching, mentoring, and raising standards across teams Why Join Us National impact with the ability to shape and elevate QA/QC standards company-wide Opportunity to work with experienced professionals in a collaborative environment A role where your expertise directly influences quality, growth, and long-term success Competitive compensation and growth opportunities