Finance Associate, Collections Specialist

Position Overview

Indagare is seeking a motivated, organized, and proactive individual to join our Finance team as a Finance Associate – Collections Specialist. This is an opportunity for someone who enjoys taking ownership, working independently, and collaborating across departments in a dynamic, growing business. The role combines responsibility for the company’s accounts receivable function with support for transactional and general accounting activities.

The ideal candidate is detail-oriented, solutions-driven, and committed to seeing things through. They understand the importance of balancing persistence and accountability with diplomacy and strong relationship management, particularly when working with our hotel partners. We are looking for someone who takes initiative, exercises sound judgment, and is eager to contribute to the effectiveness and continued development of our Finance operations.

This is a fully remote, U.S. based position with an annual salary of $70,304. You will report to the VP of Accounting Operations.

Responsibilities include, but are not limited to:

Accounts Receivable:

• Own and manage the accounts receivable collections process, including tracking and monitoring collection activity through Salesforce.
• Monitor activity under the new dunning procedure and follow up directly with customers who do not respond to dunning communications.
• Communicate with revenue-generating departments and suppliers to facilitate timely collection of outstanding payments.
• Maintain accurate, thorough, and up-to-date documentation of all collection efforts, customer communications, and payment commitments to support collection strategy and informed decisions regarding outstanding receivables and potential write-offs.
• Reconcile receipts and analyze variances as outstanding receivables are collected.
• Communicate payment terms and options to suppliers in accordance with established Finance policies and preferences.
• Ensure Salesforce and NetSuite are updated with accurate supplier accounting contact information and relevant accounts receivable records.

Transactional Accounting Support:

• Support the month-end close process for A/R, including variance analysis.
• Assist the Operations Associate and Senior Staff Accountant with transactional accounting activities, including preparing hotel commission invoices and sending them to hotels.
• Research trip components associated with incoming receipts to support accurate and timely payment application.
• Assist in developing processes and workflows to improve existing processes and support growth.
• Manage ad hoc projects as assigned by senior staff of the Finance team.

What You’ll Bring:

• Bachelor’s degree in Accounting, Finance, or a related field.
• Working knowledge of accounting principles and general ledger (G/L) processes, including journal entries and month-end close procedures.
• Experience with corporate accounts receivable functions, including collections, cash receipts, payment application, account reconciliation, and outstanding balance research.
• Experience managing accounts receivable collections with suppliers or business partners, including payment follow-up, resolution of outstanding balances, and maintaining positive working relationships.
• Familiarity with accounting software and financial systems; experience with NetSuite preferred.
• Experience with Salesforce or other CRM platforms is a plus.
• Proficiency in Microsoft Excel and other standard business applications.

About You:

• Strong planning and organizational skills, with the ability to balance competing priorities and manage workload effectively.
• Proactive communicator with strong follow-up skills and a commitment to seeing issues through to resolution.
• Detail-oriented, with a strong commitment to accuracy, thorough documentation, and maintaining up-to-date records.
• Results-oriented, with the ability to manage multiple responsibilities while maintaining a high level of quality.
• Adaptable and comfortable working in a fast-paced, dynamic environment.
• Collaborative team player who works effectively across Finance, Operations, and other departments, as well as with external hotel partners.
• Diplomatically persistent, with the ability to drive collection efforts and resolve outstanding balances while maintaining positive, collaborative relationships with hotel partners.
• Takes ownership of responsibilities and demonstrates sound judgment when addressing challenges and resolving outstanding issues.