Finance Operations Specialist

When you apply, please make sure the email subject line is: "Full Name | Operations Manager | Country"

🌎 About Chore

Chore runs the back office for US startup founders. HR, payroll, finance and compliance operations, handled end to end, so founders can stop doing admin and build their companies.

We exist to make every startup in the world successful. The more startups that survive and thrive, the better the world we all get to live in. We work behind the scenes to help our clients win.

• We like efficiency and we geek out on checklists
• We're transparent with each other and with our clients
• We're professional, inclusive and autonomous
• We're building a culture that's trust based, genuinely fun, and pushes each of us to keep learning

More on what we do: www.hirechore.com

🚀 The Operations Manager role

We're looking for a driven Operations Manager to join the team that runs our clients' back office operations, including human resources, finance, payroll and compliance.

As an Operations Manager, you work directly with US startup founders to project manage their most critical operational matters. You work alongside a Strategic Partners, who owns the relationship. You own the operations. In short: you're the point person who keeps the lights on.

If you've spent the last few years reconciling accounts, closing books or running payroll for US clients, and you're the person who catches the error nobody else saw, this role is built for you. You'll work in compliance and equity but also handle the rest of a startup's back office, including HR and compliance, because founders need one person who holds the whole picture. Internally the role is called Operations Manager. The work is the same.

These responsibilities are often tactical. But tactical doesn't mean thoughtless, and as you build trusted relationships with the founders you support, the work becomes strategic too. Our best Operations Managers end up being the person a founder calls first.

🎯 Some examples of the work we do

• Tactical work that still requires judgment. "Can you work with our accountant to get taxes filed?" or "can you get this NDA out to a customer and coordinate if there are any issues?"
• Work that gets genuinely strategic. For example, "how should I think about compensation and benchmarks for my company?"
• Research and problem solving for back office edge cases. An unusual filing. A regulator with an unhelpful website. A vendor who's gone quiet. Something that has genuinely never come up before. You go and find the answer
• Choosing tools and vendors, with cost in mind. Our clients are early stage and often bootstrapped. You research the options, compare them properly, and recommend what actually fits their budget, not the biggest name in the market. We expect you to know what things cost and to raise it before anyone asks you to

🧠 What we're looking for

We care far more about how you operate than what industry you operated in. Some of our strongest teammates came from outside startups and back office work but consistently show high agency. If that's you, apply.

Required

• 2+ years of work experience preferably interfacing with clients or external parties. What matters most is that you were the person responsible for the outcome, not just contributor to someone else's
• You escalate with a recommendation, not a question. When something breaks and there's nobody available, you start solving
• Great written and spoken communication. You structure information clearly and you can be trusted in front of a founder

Nice to have, not required

• Startup experience
• HR, US payroll W-2), 1099s, finance (bookkeeping & tax), multi-State compliance, cap table and equity work (including 409a), or operations experience
• An understanding of bookkeeping, accounting, or early stage startup finance
• Comfort with ClickUp, Slack, Notion and Google Suite
• Experience using tools like: Gusto, Rippling, Deel, QuickBooks, Xero, Carta.

You're probably a fit if

• You're a total geek for better processes. More standardization, and reinventing things just enough to make them more efficient. You tick items off your list while thinking "how could I do this more efficiently?", and you enjoy improving something every day
• You're detail oriented and a natural context switcher. You can focus in stressful situations and prioritize almost automatically
• You don't mind the unsexy part of running a startup. Dealing with regulators (including waiting on hold forever), managing employee offboardings, and basically doing the startup plumber work. It might smell, but a strong back office is foundational to success
• You're obsessed with using AI and technology to work smarter. You don't wait to be told about a new tool, you've usually already tested it
• You're open to giving and receiving feedback, up, down and sideways, using the Radical Candor method
• You want to join a passionate, fun and kind team for the long term (2+ years). This role might be a stepping stone, and we celebrate our team members' growth, but if you apply, our assumption is that you'd prefer a job you can see yourself in for several years over one you expect to leave within twelve months

This is probably not for you if: you want a role where the work is defined for you.

🎁 Why this role is special

• You will run real companies behind the scenes. Very few roles give you this much impact this early
• You get ownership from day one. From the moment you start, you are running real systems for real companies, not shadowing or waiting to be handed responsibility
• You get rare visibility. You'll see how multiple US startups actually operate behind the scenes. Operators almost never get this
• You work with sharp, ambitious teammates who care deeply about doing things well
• You will grow faster than you imagined. You start by partnering with experienced Chief of Staff

We attract people who want to grow faster in 2 years than most do in 5. We're good people who work well together, solving critical problems for awesome startups.

💵 Compensation and logistics

• Compensation. We believe in full transparency. Below is what we pay by market, with quarterly bonuses of up to 30% based on performance. Last quarter, 70% of our Operations Managers received a bonus.
• India: $14K USD per year
• Nigeria and Africa: $14K USD per year
• LATAM: $20K USD per year

We do not negotiate. We believe negotiation is biased against various groups and creates poor dynamics. Instead, we pay and promote based on performance and clearly defined metrics. Most Chore team members get promoted to the next level in less than a year.

• Equity. All team members receive equity. Further grants are awarded based on performance and tenure.
• Benefits. Up to $250/month WFH Stipend + Up to $50/month Wellness Stipend
• Location. Wherever you do your best work. We're remote first and proud of it. We currently hire across India, Africa and LATAM. If you're good with our compensation and US working hours, the world is yours.
• Schedule. US business hours, Eastern or Pacific Time. This is mandatory and it can be challenging. If you can't consistently work EST or PST hours, this role won't be a good fit.

🦨 Read before applying

We believe in being upfront about the hard parts.

• US hours are required and demanding. This isn't suitable for everyone
• Remote work has real challenges. You need reliable WiFi, power backup and a quiet workspace
• High ambiguity. You must create structure, not wait for it
• Extreme context switching. You'll juggle multiple clients, internal stakeholders and projects at the same time
• Feedback fluency. You must be comfortable giving and receiving feedback up, down and sideways
• High ownership. Minimal hand holding. You are expected to self manage
• Client facing pressure. Founders move fast and expect clarity

If this energizes you rather than intimidates you, you're probably a great fit.

❤️ Our values

• Delight all stakeholders. Make work feel easier, clearer and more thoughtful for clients, teammates and yourself
• Meritocracy. We reward value created, not longevity
• Experiment and adapt. Try things, learn fast, improve continuously
• Assume good intentions. Take feedback well. Fix things proactively. Be a force multiplier

📝 How to apply [read carefully]

Your application has three parts. All three are required.

Step 1: Record a short video

Record one video answering these two questions:

1. Why is this role not a good fit for most people, and why is it for you?
2. Pick something from the last three years that was yours to lead on your own, not something you supported someone else on. Tell us what you decided, who else was involved and what they did, and what it cost or saved.

A few notes:

• Answer both questions in a single video while keeping it under 3 minutes
• One take is completely fine, we're not judging production quality, we want to hear how you think
• Recording via Loom is preferred
• We appreciate the use of AI. We don't want AI generated answers (trust us, we can tell). Tell us your story, in your own words

Step 2: Submit the application form below (only after your video is recorded)

Link to form: https://levy.clickup.com/forms/42034173/f/182rzx-2188813/5BPT5VQ3UV2V90IY5C

Please note: When sharing your resume, name the file Firstname.Lastname.OM - Resume, for example Jane.Doe.OM - Resume. PDF preferred.

Step 3: Send us a confirmation email

Using the subject line specified above, send us an email at recruiting+os@hirechore.com:

• Confirm your submission
• Find an innovative way to use the phrase "I actually read the instructions" as part of email

What happens next

We move quickly, and we'd rather you know exactly what's coming.

• We review your application and video, usually within a week
• A 30 minute screening call, so we can get to know you
• A paid case study. 1 to 2 hours of work, with 72 hours to complete it. You'll receive a payment for your work
• Four interviews, so you meet different team members: a Strategic Partner (30 mins), a current Operations Manager (30 mins), our Head of Client Operations (30 mins) and finally our CEO (15 mins)
• Offer rollout