Finance Programs & Change Specialist

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

Finance Programs & Change Specialist

ZS’ Corporate Support Teams operate the firm’s core internal enterprise functions. Our global teams comprise team-oriented, pragmatic and results-driven people who thrive in a challenging work environment and share a commitment to delivering high-quality service to our internal and external clients.

As a Finance Programs & Change Specialist, you will play an important role in helping Finance operate effectively while continuing to evolve to meet the needs of a growing and increasingly complex business.

You will partner with leaders across Finance and other enterprise functions to manage strategic initiatives, support ongoing Finance programs and operations, improve the way Finance works, and enable successful organizational change. The role combines program and project management, business operations, continuous improvement, and change enablement.

You will have broad visibility across Finance and will serve as a connector across initiatives, teams, and stakeholders. You will help translate priorities into action, establish the structures needed to execute effectively, and identify opportunities to simplify processes, improve coordination, and strengthen how Finance supports the business.

What You’ll Do:

• Manage and support a portfolio of ongoing Finance programs, processes, and operating activities, helping ensure they run effectively and continue to meet the needs of the organization.
• Own and coordinate project and program plans, milestones, dependencies, risks, issues, and decision forums.
• Establish and maintain practical program governance, reporting, routines, tools, templates, and documentation.
• Support recurring Finance activities and leadership priorities that require coordination across teams.
• Proactively identify opportunities to simplify processes, improve operating effectiveness, reduce administrative burden, and save Finance teams time.
• Connect the dots across Finance initiatives and teams to identify dependencies, avoid duplication, and create operational efficiencies.
• Help Finance leaders move emerging priorities from ideas into structured, executable programs.
• Lead and support strategic initiatives
• Lead or support priority Finance initiatives from planning through implementation and ongoing operation.
• Coordinate cross-functional work across Finance, HR, IT, Operations, and other business stakeholders.
• Develop business cases, objectives, success measures, implementation plans, and mechanisms for tracking outcomes.
• Identify barriers, dependencies, and decisions required for program success and proactively work with stakeholders to resolve them.
• Support Finance leadership in translating strategic priorities into clear programs, workplans, and actions.
• Develop and execute change strategies that support successful adoption of new processes, tools, policies, and ways of working.
• Assess stakeholder impacts and organizational readiness and identify risks to successful adoption.
• Develop targeted communication, engagement, and training plans for different stakeholder groups.
• Facilitate workshops, working sessions, training events, and stakeholder discussions.
• Establish feedback mechanisms and change networks that help Finance understand how changes are landing and where additional support is needed.
• Monitor adoption and outcomes and adjust approaches based on feedback and results.
• Drive continuous improvement.
• Partner with Finance leaders and teams to identify and implement improvements to business processes, governance, collaboration, and employee experiences.
• Research internal and external practices and translate relevant ideas into practical improvements for Finance.
• Develop reusable playbooks, templates, tools, and best practices that strengthen Finance’s ability to execute programs consistently.
• Support operational process improvement activities and other Finance priorities as business needs evolve.
• Promote a practical continuous-improvement mindset across Finance.
• Create clear, concise, executive-ready presentations, communications, business cases, status updates, and meeting materials.
• Synthesize information across programs and initiatives to provide leaders with an integrated view of priorities, progress, risks, and decisions.
• Navigate effectively across Finance and ZS to bring together the right stakeholders and accomplish key objectives.
• Build trusted relationships across levels and functions and serve as a connector among teams working on related priorities.
• Deliver high-quality, “internal-ready” outputs suitable for senior and broad audiences.
• Own project plans, milestones, dependencies, risks, issues, and decision forums to ensure successful execution.
• Lead cross-functional collaboration across Finance, HR, IT, Operations, and other business stakeholders.
• Drive program governance, status reporting, and executive communications.
• Develop business cases, define success metrics, and track measurable transformation outcomes.
• Identify and proactively resolve barriers to program success.
• Design and execute change management strategies that support successful adoption of new processes, tools, and operating models.
• Conduct stakeholder impact assessments and identify organizational readiness risks.
• Develop and deliver communication, engagement, and training plans tailored to different stakeholder groups.
• Establish feedback mechanisms and change champion networks to support adoption efforts.
• Monitor adoption metrics, benefits realization, and business outcomes, refining strategies as needed.
• Partner with leaders to identify and implement improvements to business processes, governance, collaboration, and employee experiences.
• Guide teams through ambiguity and organizational change.
• Champion a continuous improvement mindset across Finance.
• Develop and enhance transformation methodologies, tools, templates, and best practices.
• Create clear, compelling, and executive-ready presentations, communications, business cases, and meeting materials.
• Translate complex concepts and transformation objectives into actionable messages.
• Facilitate workshops, working sessions, training events, and stakeholder discussions.
• Build trusted relationships across all levels of the organization.
• Deliver high-quality, “internal-ready” outputs suitable for senior and broad audiences.

What You'll Bring:

• Bachelor’s degree in Finance, Business, Communications, Organizational Development, Human Resources, or a related field.
• 5–8 years of experience in program or project management, business operations, change management, process improvement, consulting, or a related area.
• Demonstrated ability to manage complex initiatives involving multiple workstreams and stakeholder groups.
• Strong project and program management capabilities, with the ability to manage multiple priorities simultaneously.
• Experience improving ongoing business processes or operations, not only implementing projects.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written, verbal, and presentation communication skills.
• Ability to navigate a highly matrixed organization, build credibility with stakeholders, and work effectively with senior leaders.
• Ability to work independently while collaborating effectively across teams.
• Advanced proficiency in Microsoft PowerPoint and Excel.
• Fluency in English.
• Client-first mentality, collaborative spirit, and practical problem-solving approach.

Preferred Qualifications:

• Experience working within Finance, Operations, Shared Services, or another corporate function.
• Experience supporting enterprise programs involving process improvement, technology adoption, organizational change, or new ways of working.
• Familiarity with structured change-management approaches.
• Experience establishing program governance, operating routines, playbooks, or repeatable processes.
• Experience supporting initiatives involving AI enablement, workforce planning, process modernization, operating model changes, or technology implementations.
• Experience developing executive-level communications and facilitating leadership workshops.

Why Join Finance Transformation?

Finance is continuing to evolve how it supports ZS as the firm grows and becomes more complex. This role provides an opportunity to work across a broad portfolio of strategic initiatives, ongoing programs, operational improvements, and organizational change spanning people, process, technology, and governance.

You will have broad exposure across Finance and to senior leaders, with the opportunity not only to help launch new initiatives but also to make the ongoing programs and operating mechanisms behind Finance work better.

How you’ll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | Where we work | ZS.

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying?

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

If you’re eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

Work Authorization:

This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

To complete your application:
An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.

NO AGENCY CALLS, PLEASE.

Find Out More At:
www.zs.com