As an International Business Analyst specializing in Planning & Analysis, you will play a pivotal role in supporting the performance and operational excellence of our international contact centres. You will manage the analytics function by coordinating data collection, reporting, and in-depth analysis to drive informed decision-making and long-term strategic planning.

 Key Responsibilities:

Prepare and deliver timely, accurate, and reliable daily, weekly, and monthly reports providing actionable insights to stakeholders.

Analyse data related to incentive targets, call volume trends, and performance metrics to inform short-term operations and long-term strategic initiatives.

Compile, consolidate, and mine data from multiple contact centre sources and business units to provide a comprehensive view of performance.

Collaborate with international contact centre analysts to ensure consistency and quality of analytics output.

Support workforce planning activities through forecasting and analysis to optimize operational efficiency.

Continuously identify opportunities to improve reporting processes and analytical models.

What We Offer:

Permanent full-time contract (39 hours per week, Monday to Friday)

Flexible hybrid work model – up to 3 days remote per week

40k plus 10% STIP

Private health insurance & Life Insurance

Wellness programs and engaging team activities

VIP District and rental car discounts

Modern, multicultural work environment at Barcelona World Trade Centre

Meal vouchers and free car rental after one year with the company

What We’re Looking For:

+2 years previous relevant experience as a Business Analyst with reporting, forecasting, and operational analysis

Fluent English communication skills (verbal and written)

Strong analytical mindset with high attention to detail and accuracy

Proficient in Excel with the ability to manipulate and analyse large data sets

Experience with Tableau

Excellent interpersonal skills to collaborate with stakeholders at all organizational levels

Ability to work independently, proactively, and creatively, demonstrating sound judgment

Confident in challenging assumptions constructively and offering innovative solutions

Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Barcelona

Spain

About Us

A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.

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