Finnish-speaking Customer Support Agent
Join Our Team: Finnish-Speaking Customer Support Agent
We are seeking a passionate and dedicated Finnish-speaking Customer Support Agent to join our diverse team. The ideal candidate will provide exceptional and tailored customer service to our clientele, ensuring a seamless and enjoyable experience for all users.
About the Role: Customer Support Agent with Finnish Language Skills
This position is integral to maintaining the satisfaction and loyalty of our customer base. You will be the frontline support, troubleshooting issues, and offering prompt solutions to enhance the user experience.
What we offer
We pride ourselves in providing a friendly and supportive work culture with benefits that include competitive salaries, private health insurance, and company-sponsored events. Your personal and professional development is paramount to us, and we offer various opportunities for growth and learning.
This role is based in Malta on a hybrid model, with the first 6 months fully worked from the office.
Our schedules follow a rotating pattern to provide flexibility. The earliest day shift runs from 6am to 2:30pm, and the latest day shift is from 2pm to 10:30pm. Shift start times may vary between 6:00am and 2:00pm depending on the week. For night shifts, there are two possible schedules: 9pm to 5:30am or 10pm to 6:30am.
Salary: €26,000/year + Benefits
Responsibilities of a Customer Support Agent:
Provide customer assistance and resolve issues for our players via live chat and email.
Assist and guide customers through the website, helping with navigation, account creation, and management.
Collaborate with other teams, including Payments & Fraud, to maintain a secure and trustworthy gaming environment.
Gather customer feedback to improve services and relay important information to relevant departments.
What We Look for in Our Candidates:
Fluency in Finnish and English is required; additional language skills are a plus.
Previous experience in customer service, preferably in the iGaming industry or similar fast-paced online services.
Excellent communication and interpersonal skills to interact with a diverse customer base.
A team player who can equally thrive when working independently.
Adaptability to work various shifts, including late evenings and weekends, catering to our global customer audience.
Desirable Qualities:
Problem-solving mindset with a proactive approach to customer satisfaction.
Patience and empathy to understand and address customer concerns effectively.
Strong organisational skills and the ability to multitask in a dynamic environment.
Technical proficiency to navigate and assist with online gaming platforms.
Start Your Journey with Us
If you are a Finnish-speaking individual with a passion for customer service and looking for an exciting career in a vibrant industry, we would love to hear from you! Apply today to become a valued Customer Support team member and contribute to delivering outstanding service to our Finnish market.
Application deadline: Continuous hiring – we will review applications as they come in and until the right match is found.
We are committed to an equal opportunities environment and encourage applicants from all backgrounds and genders to apply for this role.
Department
Operations
Role
Finnish-speaking CS Agent
Locations
Malta
Remote status
Hybrid
Employment type
Full-time
Our benefits
Wildz Workouts 🚴
To push our team members further and encourage them on their health journey, we've launched a brand new initiative -
Wildz Workouts
We allow our team to train using three hours out of the 40-hour work week. Not only will this help with their personal health and fitness goals, but it'll help the mind to be more focused, leading to increased work performance and productivity.
Fitness Allowance 🏋️
In addition to Wildz Workouts, we offer a yearly fitness allowance to our employees.
Professional Development Allowance 📚
The professional development contribution can be used for any type of courses that will benefit your professional development.
Healthy Minds 🧠
In cooperation with Richmond Foundation in Malta, we offer free counselling sessions to all employees.
Private Health Insurance 🩺
All our employees are covered by a private health insurance.
Refer a friend 🧑💻
Let's recruit together to find your next colleague! 🤩 Our employees are eligible in receiving a referral bonus.
Team building events 🙌
We love getting together. Both team and company wide team building events are organized multiple times a year.
Dog friendly office 🐶
Our furry friends are also welcome at our offices!
Our culture
Our fundamental belief is that of employing genuine people that are able to collaborate efficiently with other teams, striving towards a common goal, celebrating differences, eliminating barriers, valuing ideas with respect and most importantly building trust with the rest of their colleagues!
About WildzGroup
With a strong emphasis on innovative and efficient programming, sleek and impactful design, and engaging content, Wildz Group has developed a platform that delivers top-tier online gaming management.
Guided by a philosophy of quality over quantity, Wildz Group leverages smart automation to streamline operations and eliminate inefficiencies. Rather than overstaffing, the company remains agile and mission-driven, relying on expert talent, cutting-edge systems, and a forward-thinking approach to meet the evolving demands of the iGaming industry.
Founded in
2025
Co-workers
100+