Fire Professional Standards Manager

Cornwall Fire and Rescue Service (CFRS) is committed to keeping communities safe while creating a positive, inclusive and high-performing workplace for all employees. This role sits within the Workforce Development Team and leads the Service's Professional Standards function.

The Professional Standards team provides assurance that conduct, grievance and complaint matters are managed fairly, consistently and in line with the Core Code of Ethics. The team plays a vital role in supporting organisational learning, strengthening culture and leadership, and ensuring the Service continues to meet the expectations of His Majesties Inspectorate of Constabularies and Fire & Rescue Services (HMICFRS) and national fire sector standards.

This is a unique opportunity to establish and lead Cornwall Fire and Rescue Service's Professional Standards function.

As the Fire Professional Standards Manager, you will provide leadership and oversight of complex conduct, grievance, disciplinary and complaint matters. You will provide independent case assurance, support high-quality decision-making, and ensure appropriate governance and escalation of sensitive and high-risk cases.

The role is central to driving continuous improvement across the Service. You will identify themes, trends and root causes from investigations, complaints, audits and inspection activity, translating learning into practical improvements to policy, leadership, training, workforce wellbeing and organisational culture. Working closely with senior leaders and key stakeholders, you will provide assurance that professional standards activity supports a safe, inclusive and high-performing organisation and contributes to delivery of HMICFRS Areas for Improvement, National Fire Chiefs Council (NFCC) priorities and the Service's People, Culture and Leadership Programme.

• Excellent investigative, analytical and report-writing skills, with the ability to identify organisational themes and drive meaningful improvement.
• Strong communication, influencing and relationship-building skills, with the confidence to challenge constructively and maintain professional independence.
• Experience of providing assurance, advice and coaching to managers and senior leaders. Experience of managing complex and sensitive casework within a regulatory, governance, public service or similar environment.
• A commitment to the Core Code of Ethics, equality, diversity and inclusion, organisational learning and continuous improvement.
• The ability to lead teams, manage competing priorities and delivery high-quality outcomes ina complex and evolving environment

We recognise that you may choose to use AI tools when preparing your application. We ask that any information you include is an accurate reflection of your own skills, knowledge, experience and achievements. You may be asked to discuss the examples and evidence you provide during the selection process.

We may adapt our shortlisting approach where we receive a high volume of applications. Any shortlisting decisions will be based on the information provided in your application and the essential requirements of the role.