First Line/Level Support

Position: First Line/Level Support
Location: Remote Working (International Business Travel required)
Grade: RCS. M
Shift patterns: Monday-Friday. Day time hours
Contract Type: 6 Month Secondment (Full-Time)

✅WHAT YOU'LL DO

• Act as the first point of contact for end users, providing expert support and guidance on business applications, WMS systems, and operational processes
• Manage and monitor service tickets from creation through to resolution, ensuring timely follow-up and effective communication with stakeholders
• Support EDI, Web Services, and VPN connectivity across the EMEA region, maintaining stable system integrations and business-critical communications
• Coordinate user account management, system access requests, and master data activities in collaboration with IT Business Analysts
• Work closely with Operations, the IT Service Desk, and Business Unit IT teams to investigate issues, identify root causes, and drive effective solutions
• Participate in system implementations, User Acceptance Testing (UAT), and continuous improvement initiatives to enhance operational performance and user experience
• Provide system training, support, and advice to end users, acting as a trusted bridge between operational teams and IT while delivering a positive, customer-focused service

✅THIS ROLE WOULD SUIT PEOPLE WHO

• In depth experience with SeLECT Warehouse Management System is essential
• Strong understand of Service Logistics systems, operations and practices
• Excellent communication skills - Verbal and written
• Matrix management including strong change management practices, with the ability to execute change management
• Strong analytical and problem solving skills
• Determines and develops approach to solutions

✅WHY JOIN US?

• XX days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• We're happy to talk about flexible working – just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

✅WHO WE ARE

​We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing the 16th November. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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