FIT Operations Coordinator with Spanish

We are looking for a passionate and dynamic FIT Operations Coordinator with Spanish to join our team in Copenhagen, Denmark. In this role, you will be responsible for assisting senior team members in handling tour logistics and contributing to the smooth execution of travel experiences. You will work as part of a collaborative, international team, creating memories that last a lifetime for our clients and their customers.

Your responsibilities:

As a FIT Operations Coordinator with Spanish at Tour Partner Group, your key responsibilities will include:

• Itinerary and package support: Assist senior team members in crafting engaging, well-structured tour itineraries and packages tailored to client needs.

• Logistics and bookings: Coordinate and book accommodation, transport, activities and other services, ensuring every detail is confirmed and consistent with the itinerary.

• Travel documentation: Double-check, finalise and send travel documents to clients accurately and on time.

• Client and supplier communication: Respond to client inquiries, providing information and support as needed, and liaise with suppliers to resolve issues calmly and professionally.

• Payment and invoice monitoring: Monitor that payment conditions are respected and invoices are accurate and timely, reporting any delays to the Department Manager or supervisor.

• Emergency phone duty: Take part in the emergency phone rota, handling urgent client and supplier incidents with a calm, assertive approach.

• Cross-department support: Provide support or cover for other departments when needed, helping keep operations running smoothly in busy periods.

• Learning and development: Engage in on-the-job training to understand tour operations and industry standards, and actively take up learning opportunities to broaden your knowledge of travel logistics.

Your profile: Skills & Experience

We are looking for an individual with the following skills and qualifications:

• Fluency in Spanish, both written and spoken

• Industry passion: A genuine passion for travel and tourism, and enthusiasm for learning and contributing to tour operations.

• Experience and education: Previous experience in tourism, operations, hospitality or event management is a plus, as is relevant education or coursework.

• Organisation and attention to detail: Strong organisational skills, with accuracy and consistency in everything you do. You are structured, plan well and meet deadlines.

• Communication and negotiation: Excellent communication and interpersonal skills, with good negotiation ability and a talent for building professional contacts with clients and suppliers.

• Resilience: Able to work under pressure, prioritise and multitask in a fast-paced environment while keeping a positive attitude in busy periods.

• Languages: A high level of written and spoken English. Additional language skills may be required depending on the market.

• Technical skills: Good computer skills, fluency with the Microsoft Office package, and the ability to learn CRM and booking systems quickly.

• A good team player who collaborates and assists colleagues effectively

• Reliable, flexible, enthusiastic and proactive

• Calm and assertive when handling incidents

• Comfortable working according to specific procedures

• Revenue-focused and motivated to achieve targets

• Adaptable, eager to take on new challenges, and willing to assume more responsibility and grow in your role

What we offer

At Tour Partner Group, we believe in rewarding our team members. By joining us, you will enjoy:

• A dynamic and international work environment, collaborating with colleagues from over 20 nationalities.

• A holiday increase with years of service, up to 25 days.

• One volunteering day per year to support a cause you’re passionate about.

• Annual social events to celebrate our shared successes.

• TPG Travel Club discounts to explore our destinations in your free time.

• The opportunity to become a Value Champion.

• A structured development programme with on-the-job training, ensuring you reach your full potential.

• A collaborative and supportive team culture where every member is valued.

• Opportunities for career progression, moving into new roles within the company.

Additional Information

• High Season Period: Please note that during high season, the workload may be heavier, and overtime may be required. Overtime is compensated as time off in lieu.

• Work Location: This position is based in Copenhagen, Denmark, with the possibility of hybrid working depending on the role.

Our Values

At Tour Partner Group, our values guide everything we do:

• Partnership – We collaborate as a team to succeed and hold our colleagues and business partners in high esteem.

• Inspiration – We inspire confidence in others through our knowledge and expertise. We seek and embrace change.

• Respect – We are open to new ideas, cultures, and experiences. We value honesty and transparency.

• Passion – We share our love for travel and encourage others to explore our destinations. We aspire to be the difference that makes the difference.