Fleet Legal Administrator - TVC Pro Driver

Please Note: The company reserves the right, at any time, to amend the responsibilities and/or requirements listed based on business needs.

Purpose / Role Summary

The Fleet Legal Admin is responsible for opening legal and CSA cases and indexing documents as well as answering phone calls for Fleet members. Admin may also be assigned other duties as assigned by Supervisor.  

Reporting Line

The Fleet Specialty Admin position will report directly to the Fleet Specialty Supervisor.

The Fleet Specialty Admin position is not a supervisory-level position.

Job Functions

Includes duties that the employee must be able to perform, either unaided or with the assistance of a “reasonable accommodation.”

• To provide the best possible customer service for associates and members through inbound and outbound phone calls.

• Obtain specific information from a court or attorney regarding traffic citation and input that information into the computer system.

• To recognize any case that may need specific actions to be taken and use critical thinking to determine the best steps for case and if unable, properly notify supervisor.

• Input any information provided by attorneys or courts in the system.

• Complete various forms of paperwork needed to handle the case in the best possible manner.

• Work the Fleet call docket

• Open tickets for fleet memberships in a timely manner.

• Open CSA cases for Fleet memberships in a timely manner

• Arrive on shift and stay for duration of scheduled shift.

• Maintain proper records of attendance by correctly using Paycom Self Service.

• Report discrepancies to your Supervisor.

• Perform other duties as assigned by Supervisor/Manager.

Qualifications

Education Requirements

• High school diploma or GED

Professional Experience

• To have worked in a call center setting for at least 2 years.

Skill Sets

• Verbally communicate with a customer and provider via telephone

• Type at least 35 word per minute

• Operate a computer and use the internet

• Familiar with 10-key

• Familiar with Legal terminology

• Answer incoming phone calls

• Legibly complete required paperwork

• Think independently and problem solve

Position Requirements

Physical Requirements

• Able to sit for eight hours (duration of shift)

• Use wrists, hands, and fingers for typing at a computer for eight hours (duration of shift)

• Hear/Speak with a customer and associate via telephone

• While performing the duties of this position, the employee may be required to: Stand, walk, sit for long periods of time, use hands to handle or feel objects, reach with hands and arms, climb stairs and/or ladders, maintain balance, stoop, kneel, crouch or crawl, talk or hear.

• The employee may occasionally be required to lift and/or move objects up to 25 pounds.

• Ability to see computer screen. Specific vision abilities may include close vision, distance vision, color vision, depth perception and the ability to adjust focus.

Environmental

• Position will be assigned to an office work environment

• Employee will be exposed to weather conditions prevalent at the time (including occasional visits to field work sites, if applicable).

• The noise level in the work environment is usually moderate.

Schedule

• 40 hours per week, Monday – Friday, 8:00 am – 5:00 pm (may be required to work more than 40 hours per week as needed)

• Assigned shift is flexible.

Location

• The location assignment is remote.

• This location is subject to change and/or the position may be required to operate in additional locations.

• By signing below, I am attesting:

• I have received a copy (physical or electronic) of my job description.

• I have read the job description in its entirety and fully understand my job duties and responsibilities.

• Any questions I had regarding the information on this job description have been addressed with a member of Human Resources prior to signing below.

• I am able to perform the functions as outlined, with or without reasonable accommodation.

• I understand my performance will be evaluated based on my ability to perform the duties and responsibilities outlined in this job description.

• I understand that my job duties may change, whether on a temporary or regular basis, according to the needs of the business. These changes may not be specifically noted in this job description.

• If I am asked to perform duties that are not specified in this job description, I will promptly discuss any questions with my immediate supervisor/manager and/or a member of Human Resources.