FOI and Correspondence Officer
- Hiring from
- United Kingdom
- Work type
- Hybrid
- Posted
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You will provide a key role within the Administration Team contributing to the corporate objectives of the Agency. This is a hands-on operational area and the post holder will have to deal with constantly changing and often urgent priorities as issues arise and manage a range of different work areas.
You will be part of the correspondence section of the Administration Team. The overall team has 13 staff (currently 1xC2, 1xB3, 3xB2, including this vacancy, 1xB1, 2xA4, 6xA3) to ensure a high level of support for a wide range of the Directorate’s operations. This post will manage high levels of correspondence cases, Freedom of Information (Scotland) Act 2002 and Environmental Information (Scotland) Regulations 2004 requests concerning trunk roads and motorways within Scotland ensuring the statutory deadline for replying is met. You will also draft Parliamentary Questions concerning trunk roads and motorways within Scotland.
You will be required to ensure these tasks are carried out to a high standard, managed and handled in line with corporate targets; making sure there is consistency of approach and joined up working across the different parts of the Directorate and wider Agency.
Supporting the day-to-day management of all requests, escalating matters as required.
Logging all incoming requests on the relevant management system.
Monitor the shared mailbox, ensuring incoming messages are appropriately managed and responded to in a timely way.
Reviewing new requests, triaging and allocating requests to the appropriate and relevant managers and senior managers in line with the relevant organisational and legal requirements.
Provide advice to staff regarding the application of relevant legislation and guidance.
Tracking the progress of requests to ensure timely responses are sent to requestors, and that the organisation is compliant with the statutory deadlines for responding to requests and escalating non-engagement with responses in a timely way.
Drafting high quality, responses to requests, assessing the information being provided and any possible harm resulting from its release, and securing appropriate senior manager sign off in line with organisational policy.
Experience of processing a large caseload of Freedom of Information (FOISA) and Environmental Information (EIR) requests.
Ability to produce clear, concise and relevant written material from a variety of sources.
- Seeing the bigger picture - Level 3
- Communicating and influencing - Level 3
- Making effective decisions - Level 3
- Managing a quality service - Level 3
Find out more about Success Profiles.
Recruitment Principles
As a government organisation, we adhere to the Civil Service Commission Recruitment Principles and we investigate any complaints received in relation to recruitment cases.
About us
Transport Scotland is the national transport agency, seeking to deliver a safe, efficient, cost-effective and sustainable transport system for the benefit of the people of Scotland. Transport Scotland is accountable to Parliament and the public through Scottish Ministers, with a budget of around £4 billion per year. Transport is a vital feature of the Scottish Government's focus on increasing sustainable economic growth, and transport investments and policies have major impacts on the economy, people, and the environment.
The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.
Working pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role.
Transport Scotland staff in hybrid-compatible roles should aim to work in-person 40% of the time, either in an office or other agreed work location.
Security checks
Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).
You can find out more about BPSS on the UK Government website, and read about the Government Vetting Charter, or about all the different levels of security checks in our Candidate Guide.
Internal candidates may need to gain higher security clearance than they currently hold if successful in their application.
Equality Statement
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Sponsorship
Skilled Worker sponsorship is not available for this role. As a result, we are unable to appoint candidates who require Skilled Worker sponsorship now or in the future. Applicants must have an existing and ongoing right to work in the UK.
Further information
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guide for further information on our recruitment and application processes.
For more information on this role, please contact Gillian McCole by email at gillian.mccole@transport.gov.scot
