Foreclosure & Default Resolution Specialist

We’re Canvas Credit Union

We’re passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures.

Canvas "It's About More" Video - YouTube (Click here - or, visit https://www.youtube.com/watch?v=z8WAm_TDRdk )

Why Canvas?

At Canvas, we’re dedicated to transforming financial services from the inside out. Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment.

At Canvas, there are 5 behaviors we live by each day that will continue to help us be known for our heart and our people:

What you'll do

The Foreclosure & Default Resolution Specialist is responsible for managing delinquent mortgage and consumer loan accounts through loss mitigation, collections, foreclosure administration, recovery activities, and default resolution efforts. This position works directly with members experiencing financial hardship to identify sustainable solutions, minimize losses, protect organizational assets, and ensure compliance with investor, regulatory, and organizational requirements.

Essential Duties/Responsibilities

• Complete assigned outbound call campaigns daily by communicating directly with members via telephone, conducting financial interviews, and evaluating available retention and liquidation options based on individual circumstances.
• Maintain regular contact with members on delinquent mortgage, home equity line of credit and auto loan members through approved communication channels within established timelines and performance standards.
• Process loan modifications, repayment plans, forbearance agreements, trial payment plans, and other approved loss mitigation solutions within required timeframes.
• Analyze financial information, credit reports, hardship documentation, and supporting records to determine eligibility for available workout options.
• Manage foreclosure activities including referrals, attorney coordination, milestone tracking, foreclosure sales, postponements, reinstatements, and post-sale requirements.
• Support short sale, deed-in-lieu, REO, bankruptcy, recovery, claims, and loss mitigation activities as assigned by management.
• Maintain accurate and detailed servicing notes, collection records, account documentation, and system updates.
• Prepare member correspondence, workout agreements, approval documents, and related servicing forms while maintaining established quality standards.
• Prepare reports, account summaries, management updates, and committee materials as requested.
• Ensure compliance with investor guidelines, federal regulations, state laws, and organizational procedures.
• Assist with audits, examinations, quality assurance reviews, and regulatory requests.
• Partner with internal departments, attorneys, investors, vendors, and business partners to resolve complex servicing issues
• Complete insurance deficiency reviews, insurance claim-related tasks, and other assigned portfolio functions within established timeframes.
• Meet established productivity, quality, compliance, and member service performance expectations, including maintaining an average QA call score of no less than 90% per month.
• Regular and consistent attendance is an essential function and requirement of this position.
• Perform other duties and special projects as assigned by management.

Job Qualifications

Knowledge, Skill and Ability:

• Knowledge of default servicing, foreclosure administration, collections, loss mitigation, bankruptcy, recovery, and standard mortgage servicing practices.
• Understanding investor workout options, foreclosure requirements, and regulatory servicing standards.
• Ability to analyze financial information and determine appropriate resolution strategies.
• Strong verbal, written, and interpersonal communication skills.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to exercise sound judgment, maintain confidentiality, and manage sensitive member information.
• Ability to prioritize workload and effectively manage multiple deadlines in a fast-paced environment.
• Proficiency with Microsoft Office applications including Excel, Word, and Outlook.

Education or Formal Training: High school diploma or GED required. Associate degree or bachelor’s degree in business, finance, Accounting, or a related field preferred.

Experience: Three to five years of experience in mortgage servicing, collections, loss mitigation, foreclosure administration, consumer lending, recovery, bankruptcy, or related financial institution operations preferred.

For Current Canvas Employees: To be considered, you must be meeting performance expectations, consistently demonstrating HEART behaviors, and must submit an up-to-date resume or update your Work History profile with your current responsibilities and accomplishments.

Core Competencies:

• Member Focused
• Analytical Thinking
• Problem Solving
• Risk Management
• Compliance Awareness
• Communication Skills
• Time Management
• Attention to Detail
• Collaboration

This position has a starting pay range of $22.49-$28.11/hourly, and final pay rate will be determined based on experience, education, skills, and internal equity factors. Canvas benefits include:

• Medical/Dental/Vision Insurance
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Paid Wellness Day
• Paid Volunteer Time
• Flexible Spending Account
• Health Savings Account
• World Class 401(k) Plan
• Tuition Reimbursement
• Rate Discounts on Qualifying Loans
• May be eligible for incentives or discretionary bonus based on results

Working Environment/Physical Activities

High volume, fast-paced, dynamic office environment with extended computer use and frequent interaction with members, attorneys, investors, vendors, and business partners. Must be able to attend meetings and events outside of regular business hours. Occasional participation in meetings, training sessions, and departmental projects.

The job routinely uses standard office equipment such as computers, phones, printers, copiers, fax machines and filing cabinets. The position requires manual dexterity, the ability to lift files and open filing cabinets. The position requires bending, stooping, or standing as necessary. The position also requires the ability to sit, stand, communicate effectively, and operate standard office equipment for extended periods. Additionally, the position requires the ability to perform repetitive keyboarding and telephone communication duties throughout the workday.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Applications for this position will be accepted through December 4, 2026. For consideration, applications must be received by 11:59 PM MST on December 4, 2026.