Forward Deployed Engineer

About Us

TQ IMA was founded and is led by former Big 4 and strategy-firm Partners and Directors. We built a business that is the destination for technology and business transformation experts dedicated to helping clients work smarter, move faster and create more.

We believe in the potential of ServiceNow and agentic AI to create a better future for business and society through expert-led technology change. We are a ServiceNow Partner and an Anthropic partner, and we work across the leading edge of both platforms, from ITX and CSM through to automation and agentic AI.

We are sized to give everyone clear purpose, community and a key role, with the scale and influence to serve top-tier clients across the UK, Europe, the Middle East and the US. TQ IMA will invest in you and provide the resources, tools and opportunities for a career of growth and continuous development.

The Role

We're looking for Forward Deployed Engineers to sit with our clients and build. You'll take a solution from architecture sketch to working, adopted software on ServiceNow and AI platforms, directing a small build team and writing production code yourself on the critical path.

You'll own just enough solution architecture to make the build safe, scalable and supportable. Enterprise architecture and platform strategy sit with our Solution Architecture & Innovation team, who you'll work alongside: they shape the vision, you make it real.

This is a hands-on agentic role. You'll use Claude Code and similar tools to deliver faster without lowering the quality bar, and you'll build AI agents for clients, both in ServiceNow AI Agent Studio under the Otto umbrella and on the Claude platform using the Agent SDK and MCP. Having built and shipped both is the core requirement.

You're accountable for the solution working in the client's environment, being used by its people and delivering the business case. What you learn goes back into our accelerators, methods and people.

What you'll do

• Direct the build of client solutions from design to go-live, owning the technical backlog, sequencing, environments and release quality, and writing production code where it matters most.
• Produce proportionate solution architecture (data model, integration pattern, security and scoped application boundaries) aligned to CSDM and platform standards, escalating enterprise-level design to Solution Architecture & Innovation.
• Use Claude Code and agentic development practices to shorten delivery, with the specification, review, testing and guardrails that make AI-generated code production grade.
• Design, build and deploy AI agents and agentic workflows in ServiceNow (AI Agent Studio, Otto Skill Kit, AI Agent Fabric) and on the Claude platform (Agent SDK, MCP, tool use), including evaluation, observability, cost control and human-in-the-loop controls.
• Work embedded with client teams, on site where needed, showing working software every week and owning adoption, not just deployment.
• Keep the build tied to the client's business case, manage scope within fixed-fee and milestone commercials, raise change early and shape follow-on work with the account lead.
• Feed patterns, components and prompts back into TQ IMA accelerators, and coach developers and architects across onshore and offshore teams.

What we're looking for

• Strong hands-on engineering in JavaScript or TypeScript and Python, REST and event-driven integration, Git, automated testing and CI/CD.
• Deep ServiceNow build skills: scoped applications, Flow Designer, Integration Hub, server and client scripting, ATF and source control discipline.
• Real experience shipping software with Claude Code or an equivalent agentic coding tool, including how to specify work for an agent, review and test its output, keep client data safe and spot where the tools fail.
• End-to-end agent design: prompt and tool design, MCP servers, retrieval, orchestration, evaluation and guardrails, and the judgement to know when a deterministic flow beats an agent.
• Comfort sitting inside a client team, drawing out real requirements and explaining technical trade-offs in business terms to sponsors and product owners.
• Experience directing small multi-location build teams, and an understanding of fixed-fee commercial models and how to protect scope without damaging the relationship.

Experience & Qualifications

• 5+ years in software engineering, consulting or technical delivery, including at least 2 years building production solutions on ServiceNow in complex client environments.
• At least one agentic solution deployed for a client or into production, and 12+ months shipping software with agentic development tools such as Claude Code. You'll walk us through its design, evaluation and outcomes at interview.
• ServiceNow Certified System Administrator and Certified Application Developer, plus a Certified Implementation Specialist credential in at least one product suite. ServiceNow AI or Otto credentials and Agile certification are a plus.
• Experience of the Claude developer platform (Claude Code, Agent SDK, MCP) strongly preferred. GBS, ESM or shared services exposure is an advantage.
• A bachelor's degree in a technical discipline, or equivalent practical experience.
• UK based with the right to work in the UK, and able to travel to client sites across the UK and occasionally Europe and the Gulf.

Reward & Benefits

TQ IMA offers a highly competitive salary in addition to a business and personal performance based discretionary bonus.

In addition to your core reward, the following benefits can be expected:

• Pension: A retirement savings plan to help you prepare for the future.
• Hybrid Working Opportunities: Flexibility to work both remotely and in TQ IMA or clients' offices.
• Holidays: 25 days of paid leave annually plus national public holidays.
• Private Medical Insurance: Comprehensive personal medical cover.
• Life Insurance: Financial security for your beneficiaries.
• Enhanced Sick Pay: Improved financial support during periods of illness.
• Employee Discount: Savings on products or services offered by the business.
• Training and Development: Investment in your professional growth, including ServiceNow and Anthropic certification paths.

TQ IMA Key Company Values

• Innovation & Insight: Commitment to continuous improvement, using creativity and insight to drive meaningful change.
• Customer-Centricity: Placing the customer at the core of all efforts and delivering value through tailored solutions.
• Integrity: Upholding ethical standards in interactions and building trust through transparency and honesty.
• Collaboration: Promoting teamwork across diverse teams and partners, utilising collective expertise to achieve shared objectives.
• Accountability: Taking ownership of outcomes, responsibilities, and learning from mistakes to foster continuous improvement.
• Empowerment: Providing customers and employees with tools for success, encouraging autonomy, creativity, and confidence in problem-solving.
• Agility: Quickly adapting to changing challenges and technologies, embracing flexibility to remain proactive and competitive.