Frameworks & Governance Manager

Build governance that helps Motor Insurance teams make clear, consistent decisions while protecting customers and meeting regulatory obligations.

About the Role

As Frameworks & Governance Manager, you’ll establish and operationalise frameworks that strengthen risk maturity across Motor Insurance Customers. You’ll translate policy and regulatory requirements into practical governance, controls and everyday ways of working. You’ll oversee areas including knowledge governance, business continuity and delegations. You’ll also coordinate regulatory engagement, support senior leaders and develop a specialist governance team focused on sustainable risk and control practices.

What You'll Do

• Design, establish and maintain practical governance frameworks, policies, accountabilities, forums and measures across Motor Insurance
• Own and strengthen first-line controls, including knowledge management, delegations and digital process controls
• Maintain and test business continuity and critical operations readiness aligned with CPS 230 requirements
• Coordinate Motor Insurance responses to regulators and industry bodies, ensuring appropriate approvals, records and governance
• Improve risk awareness and control practices in partnership with business leaders, Risk and Compliance teams
• Lead and develop a specialist governance team, supporting capability uplift across Motor Insurance

What You'll Bring

• At least five years’ experience in insurance claims or financial services, including three years’ exposure to Motor Claims
• Experience working effectively with senior stakeholders across complex business, risk or regulatory matters
• Strong governance and framework development skills, with the ability to translate requirements into practical operating approaches
• Experience in first-line risk management, control design, business resilience or regulatory engagement
• Strong stakeholder engagement, critical thinking and systems thinking skills
• Tertiary qualifications in Strategy, Business or a related discipline are desirable

What You'll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact georgia.slattery@suncorp.com.au for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.