Franchise HR Technology & Solutions Partner

Right at Home is looking for an experienced Franchise HR Technology & Solutions Partner! In this position you will serve as the primary subject-matter expert and central point of coordination for HR related vendor service relationships supporting the Right at Home franchise network. This position owns the day-to-day administration, implementation, integration, support, reporting, and continuous improvement of designated Franchise People Strategy systems and vendor programs. The position works closely with franchisees, office staff, vendors, and cross-functional corporate teams to improve technology adoption, data accuracy, process efficiency, and overall user experience. The role helps reduce reactive troubleshooting, protects the strategic capacity of Franchise People Strategy Business Partners, and ensures that HR solutions are effectively implemented, supported, and sustained.

​If you answered YES to the questions above... keep reading and apply today!

Right at Home is clear in its mission... "To improve the quality of life for those we serve." You can help us achieve this mission by lending your leadership experience, proactive problem-solving abilities, success in small business and effecting coaching skills to our organization!

• Consistently upholds and demonstrates the Right at Home core values: Authentic, Accountable, Collaborative, Integrity, and Approachable feedback, goal, and ongoing employee development
• Serves as the primary subject-matter expert and point of contact for designated HR and recruiting technologies
• Provides specialized expertise in applicant tracking systems (ATS), Human Resource Information Systems (HRIS), and payroll technologies and processes
• Effectively support franchisees to understand processes and services offered by various HR solutions including benefits administration, performance management, rewards and recognition, training, employee onboarding, and compliance
• Assist franchisees with how to evaluate and effectively use available recruiting technology based on their business needs while supporting the Right at Home best practices
• Establish effective franchisee onboarding processes that correlate with the Right at Home best practices and designated software requirements
• Develops in-depth knowledge of approved Right at Home vendors who offer technology or service solutions in the HR space
• Provides guidance to franchisees and office staff on effective ATS use, recruiting workflows, platform features, and system-related questions
• Leads education and onboarding for new, resale, and expanding franchise locations through Right Start calls, training sessions, and other designated programs
• Coordinates ATS account setup, transitions, changes, cancellations, renewals, and related account administration
• Acts as the liaison among franchisees, vendors, and corporate teams to resolve system, website and integration challenges among all People Strategy vendors
• Manages ongoing relationships with People Strategy vendors, including recurring meetings, issue escalations, action-item tracking, and follow up
• Participates in prospective vendor demonstrations for new vendors and manage pilot and testing groups for when multiple solutions are being evaluated
• Maintains accurate vendor updates, franchisee records in the CRM and other tracking software
• Reconciles vendor-provided account information with internal records and coordinates corrections, billing documentation, renewals, and cancellations with appropriate stakeholders
• Develops and maintains vendor presentations, implementation guides, transition resources, workflow documentation, and job aides
• Delivers HR technology training and presentations to corporate stakeholders through Right Start, webinars, network calls, and other learning opportunities
• Works cross functionally with corporate Subject Matter Expert (SME) teams to support technology implementation and adoption
• Collects and analyzes system, support, adoption, recruiting, and vendor information to develop clear reports, identify trends, and support purposeful decision-making
• Identify opportunities to simplify workflows, improve integration, reduce duplicate or manual work, strengthen data accuracy, and improve the franchisee user experience and coordinate with the Franchise People Strategy team to infuse updated processes into daily coaching opportunities
• Perform special projects and other duties as assigned

• B.A. in Business Administration, Human Resources, Information Systems/Information Technology, or equivalent years of work experience
• Minimum 3 years’ experience in a national or multi-organization
• Previous experience with ATS, HRIS/payroll required
• Smartsheet experience required (forms, dashboards, automations, etc.)
• Franchising experience strongly preferred
• Previous home care or healthcare experience preferred
• Proficiency in Microsoft Office software including SharePoint, Word, PowerPoint, Excel and Outlook
• Demonstrated familiarity with artificial intelligence (AI) tools in a professional environment preferred
• Strong knowledge in Human Resource best practices, industry standards and HR compliance
• Strong HR generalist knowledge base combined with high technology aptitude and the ability to quickly learn, navigate, and troubleshoot HR systems
• Ability to communicate effectively with HR, technology, and vendor subject-matter experts while translating complex HR concepts, processes, and systems into clear, accessible guidance for audiences with varying levels of HR and technical experience