Fraud & Compliance Analyst I

About Our Client:

The organization operates in the telecommunications industry, providing a Customer Communications Cloud that enables businesses to engage customers through mobile messaging, voice, and email. It addresses challenges in reliable and secure customer communication by offering AI-enhanced networks, APIs, and applications, supporting over 150,000 businesses worldwide.

About the Opportunity:

The FRAUD & COMPLIANCE ANALYST I is responsible for detecting, monitoring, and mitigating potential fraudulent activities within the voice communication network. This role plays a crucial part in maintaining network integrity and customer trust by promptly addressing fraud cases and collaborating with internal and external stakeholders.

Responsibilities:

• Monitor and mitigate fraud using multiple detection systems
• Investigate various fraud scenarios including hacking, robocalling, and spoofing
• Document fraud cases and manage customer communication
• Resolve trouble tickets accurately and timely
• Identify and report fraud trends to management
• Collaborate with external fraud groups within guidelines
• Enforce fraud policies for voice products
• Liaise between compliance teams and customers on non-compliant activity
• Support 24/7 monitoring and participate in on-call rotation

Requirements:

• Minimum 3 years telecommunications experience in fraud or operations
• Associate’s degree
• Strong initiative and resourcefulness
• Excellent organizational and multitasking skills
• Proficient written and verbal communication
• Accurate and consistent documentation skills
• Superior customer service
• Self-motivated with high energy
• Must reside near hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO

Pay Range and Compensation Package:

• The annual starting salary for this position is between $26.92 and $33.65 per hour, influenced by geography, skills, education, experience, and other qualifications.

Benefits & Perks:

• Comprehensive medical, dental, and vision insurance plans
• Access to virtual counseling through Employee Assistance Program
• Roth and Pre-tax 401(k) with employer match
• Generous paid time off
• Paid parental leave and family planning support
• Flexible remote work options
• Paid volunteer time off

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.