Fraud Detection Analyst

• Permanent part-time role on a Saturday to Tuesday, 5pm – 2am roster
• Enjoy four Wellbeing Days to recharge when you need it
• Based in Auckland or Wellington working from home

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

Join Kiwibank as a Fraud Detection Analyst and help protect our customers and operations. You will monitor fraud alerts, investigate suspicious transactions and make informed, risk-based decisions. Your work will directly reduce the impact of fraudulent activity and help our customers feel supported during what can be a stressful experience.

In this role, you will:

• Monitor and assess fraud alerts to minimise financial losses and business risk.
• Analyse information from internal and external sources to determine appropriate next steps.
• Investigate transactions and decide whether fraudulent activity has occurred.
• Escalate emerging fraud trends and identify opportunities to improve systems, processes and procedures.
• Listen to customers’ concerns and provide clear, credible information and support.
• Work collaboratively to meet team objectives and service-level agreements.
• Respond to urgent statutory compliance requests from New Zealand Police within required timeframes.
• Provide occasional support to the after-hours team when needed, including during sickness, public holidays or other absences.

Please note this is a permanent part-time role, 32 hours per week, working Saturday to Tuesday, 5pm – 2am. Training will be during business hours in our Auckland or Wellington office.

You will mostly work from home, however you will be required, on occasion, to come into the Auckland or Wellington office during business hours.

Kō tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters
At Kiwibank, we will help you build on your strengths and develop new skills, but in the meantime, we would love to hear from you if you have some of the following skills and experience:

• Previous experience in a fraud detection or customer protection role in a bank or financial services firm.
• Experience using PRM or a similar fraud detection system, as well as advanced Excel and SQL skills.
• An understanding of fraud within the financial services industry and the relevant legislative environment.
• An understanding of anti-money laundering and countering financing of terrorism.
• Strong qualitative and quantitative problem-solving skills.
• Excellent attention to detail and a commitment to accuracy.
• Confident written and verbal communication skills, including the ability to listen carefully and explain information clearly.
• The ability to organise your workload, prioritise effectively and meet deadlines.

You do not need to tick every box to be considered. Above all, we are looking for someone who embodies Kiwibank’s purpose and values (Ngā Kauwaka) and who thrives in a vibrant and inclusive work environment.

Tono mai |Apply Now – Applications close on Tuesday 24 November. We will be reviewing resumes throughout the advertising period and may withdraw the ad at any time.

Kō tātou tēnei. Hei hāpai ake i a koe | This is us. Where you matter.
Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.