Fraud & Dispute Specialist

Location & Work Setting: Falls Church, VA. Hybrid Work Setting.

Work Schedule: Monday – Friday, 8:30 AM to 5:30 PM EST. Tuesdays & Wednesdays In Office; Mondays, Thursdays, and Fridays Remote.

Reports To: Payments Manager

Salary Range: $27.83 to $32.74 per hour.

Position Overview

Our valued client, CommonWealth One Federal Credit Union (COFCU), is actively recruiting for a Fraud & Dispute Specialist to support the Credit Union’s fraud prevention and loss mitigation efforts. The Fraud & Dispute Specialist is responsible for investigating, analyzing, and resolving suspected fraudulent activity involving member accounts and transactions. They will support by managing fraud claims, monitoring alerts, conducting research, coordinating recoveries, and ensuring compliance with applicable regulations. The Fraud & Dispute Specialist position requires sound judgment, attention to detail, and strong communication skills to interact with members, internal teams, vendors, and external agencies while protecting member assets and Credit Union interests.

What You’ll Bring:

• Two-year college degree in a business-related field, or completion of a specialized certification or licensing, required.
• One to three years of related experience within a financial institution.
• Must possess working knowledge of fraud detection, dispute resolution processes, basic accounting principles, and Credit Union policies and procedures.
• Proficiency in standard office technology, including Microsoft Office applications with basic to intermediate Excel skills, required.
• Experience using a credit union core system or fraud monitoring tools preferred.
• Ability to collect data, establish facts, analyze transaction activity, and draw valid conclusions.
• Ability to identify fraudulent behavior, assess risk, and resolve complex fraud-related issues using sound judgment.
• Proficient math skills sufficient to review transaction activity, reconcile fraud-related accounts, and ensure accuracy of credits, debits, and recoveries.
• Ability to deliver, understand, and apply the English language to problem-solving situations.
• Ability to read and interpret policies, procedures, and regulations, and to write clear and professional correspondence.
• Ability to organize information and communicate effectively both orally and in writing with members, staff, vendors, and external agencies.
• Ability to interact professionally with all levels within the organization and with members, often in sensitive or stressful situations. A high level of trust, discretion, diplomacy, and professionalism is required.
• Ability to influence outcomes and foster cooperative working relationships internally and externally.

What You Can Expect From COFCU:

• A fun work environment! The Credit Union (CU) helps build relationships by providing remarkable service, celebrating internal and external opportunities, acting with integrity, and loving the communities we serve.
• Highly competitive compensation and benefits package to include medical, dental, vision, life, short-term and long-term disability insurance, 401(k) plan, profit sharing, paid holidays, and paid time off. We also offer pet insurance!
• Employee PERKS include: a culture day, birthday off with pay, volunteer leave, tuition reimbursement, business casual dress environment, discounted gym membership, discounted loans, employee referral bonus program, exciting employee engagement events, and more!

Join the COFCU team! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or status as an individual with a disability.