Fraud Investigator

Description

Our ideal candidate is someone who is excited to become a part of an awesome, fast-growing team and must display these three top (required) skills:

1. Complex fraud investigations experience: Lead end-to-end card-fraud investigations and produce evidence-based findings, defensible case narratives, and risk-based recommendations. SAR reporting experience
2. Client communication and cross-functional leadership: Clearly present findings, manage escalations, and coordinate investigative actions with clients and internal partners.
3. Fraud systems proficiency: Analyze transaction and account data, identify linked fraud patterns and control gaps, and use fraud platforms and Excel effectively.

Overview:

The Fraud Investigator conducts end-to-end investigations of confirmed, suspected, and attempted fraud affecting Vervent-supported B2B credit card programs. This role analyzes fraud activity, determines risk exposure, recommends loss prevention actions, and communicates findings to internal stakeholders and clients. The Fraud Investigator also contributes to process improvements, reporting, and fraud prevention initiatives.

Why Vervent? Company Perks:

• Medical, FSA & HSA, Dental, Vision + More!
• 401k - 100% vested once you start contributing. Generous company match!
• Regular employee health, wellness & engagement activities!
• Pet Insurance, because fur babies are important to us too!
• Beautiful local offices with on-site/hybrid options

About Vervent:

As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. To learn more, please visit Vervent.com.

If you’re interested in reviewing the full job description, continue reading below…

Primary Responsibilities:

• Investigate confirmed, suspected, and attempted fraud impacting commercial credit card programs.
• Review fraud alerts, referrals, transaction activity, account history, and support documentation.
• Determine fraud typologies, assess financial exposure, and recommend appropriate actions.
• Maintain complete, accurate, and audit-ready case documentation.
• Escalate high-risk cases, emerging trends, and control gaps.
• Communicate findings and recommendations to internal stakeholders and external clients.
• Analyze fraud trends and identify opportunities to reduce risk and improve controls.
• Prepare investigation summaries and communicate findings clearly to stakeholders.
• Contribute to improving investigation procedures, controls, reporting, and documentation.
• Support audits, quality reviews, and corrective action initiatives.

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Requirements

• 3+ years of fraud investigations, fraud operations, loss prevention, financial crimes, or risk operations experience.
• Experience in banking, fintech, payments, credit card servicing, or financial services.
• Experience conducting end-to-end fraud investigations and documenting findings.
• Strong understanding of fraud trends, transaction analysis, and loss prevention practices.
• Strong knowledge of SAR requirements.
• Experience with fraud detection, case management, and card servicing systems.
• Strong analytical, communication, and problem-solving skills.
• Advanced Microsoft Excel skills.
• Ability to manage multiple investigations simultaneously while maintaining accuracy and confidentiality.
• Strong written and verbal communication skills.
• Strong analytical and investigative mindset.
• Experience with fraud detection, case management, and card servicing platforms such as Feedzai, CoreCard, Fiserv, DefenseEdge, First Track, or similar systems.
• Bachelor's degree preferred or equivalent experience

Additional Vervent Details:

• Founded in 1986, purchased by current CEO, David Johnson, in 2008
• Privately owned by Stone Point Capital, Vervent Management and other passive investors
• 1,500 Employees
• Lines of Business: Primary Servicing – Loan, Credit Card, and Lease Servicing
• Capital Markets Services – Backup Servicing, Verifications, Structured Settlements, eVault, etc.
• Credit Card Programs – Fully-Managed Credit Card Programs (secured and unsecured), Managed Card Services, Application Processing
• Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks

To learn more, please visit Vervent.com.

Physical Requirements

The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary:

$53,250 - $71,000 per year