Fraud Officer

Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

🎥 Step inside life at Tyro here.

About the role

Reporting to the Risk Operations Manager within our Payments Risk team, the Fraud Officer plays a key role in identifying, investigating and responding to potential fraudulent activity and unusual merchant behaviour.

You'll work closely with merchants, external stakeholders and our broader Risk and Compliance teams to assess fraud referrals and investigate suspicious activity.

This is a Monday to Friday role, with standard hours of 9am–5pm. The role also includes participation in a rotating after-hours on-call roster to support high-risk escalations from our Customer Support team. On-call coverage is typically required for one month every 3–4 months, shared across the team.

What you'll do

• Manage fraud referrals originating from merchant acquiring and transaction account products.

• Maintain ongoing communication with internal colleagues, industry fraud practitioners, and law enforcement agencies.

• Raise and escalate Suspicious Matter Reports as required.

• Participate in Risk Management projects as required.

• On call roster to assist with Fraud queries outside business hours as required

• Ability to multitask effectively

• Make timely, risk-based decisions in relation to fraud cases, balancing fraud prevention, customer outcomes, regulatory obligations and commercial considerations.

• Support fraud prevention and detection activities, including identifying opportunities to improve controls, processes and monitoring.

• Assist with information requests from law enforcement and industry bodies in accordance with internal policies and legal requirements.

• Contribute to process improvement initiatives aimed at reducing fraud losses and improving operational efficiency.

• Leverage AI and emerging technologies to enhance fraud investigations, identify patterns and emerging threats, improve operational efficiency, and support continuous improvement of fraud detection and prevention processes, while ensuring appropriate human oversight and responsible use.

What you'll bring

• Minimum 1 – 2 years of experience in acquiring and/or fraud operations, or an ability to demonstrate a sound understanding of the acquiring context if experience is less than one year.

• A sound understanding of the mechanics of card payments.

• Advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook) and an ability to embrace systems associated with merchant assessment and monitoring.

• Ability to work autonomously.

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive:

• A mix of in-office and remote working (3 days in the office)

• Learning and career development opportunities

• 18 weeks paid primary carers leave

• 12 weeks paid secondary carers leave

• Annual team-based volunteer day

• Birthday Leave

• Power Up Day (Additional day of leave)

• Weekly team social events, snacks, craft beer and wine, ping pong and video games

• Taco Tuesdays

• Mental health and wellness initiatives

• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.