Fraud Risk Analyst

Key Responsibilities

• Monitor real-time transaction queues and decision incidents; investigate and resolve fraud alerts and reported cases.
• Engage with clients to validate transactional behavior, collect evidence, and determine the appropriate course of action.
• Perform dispute/chargeback intake and support; document findings and actions within established service-level agreements.
• Utilize analytic tools and datasets to detect, monitor, and mitigate emerging fraud threats; escalate trends and recommend rule/process changes.
• Develop and maintain clear documentation for fraud operations procedures, decisioning guidelines, and playbooks.
• Generate comprehensive reports to analyze performance, loss drivers, and rule effectiveness; synthesize insights for stakeholders.
• Assist in identifying process improvement opportunities and partner with Technology/Operations to implement enhancements.
• Provide training and education to internal teams on fraud patterns, prevention measures, and best practices.
• Provide backup support for the Risk & Payments team’s processes as needed (e.g., ACH/Wire/AML reviews).
• Process ACH returns end-to-end: review return and reason codes, research and reconcile returned items, and communicate outcomes to clients and internal teams.
• Provide collections support when needed: track delinquent accounts, conduct client outreach and recovery efforts, document repayment arrangements, and escalate accounts for write-off or third-party placement in line with policy.
• Use AI tools and machine learning models to triage alerts, summarize case evidence, and accelerate investigations; validate AI-generated output and provide feedback to tune models and reduce false positives.
• Identify manual, repetitive work across fraud, ACH processes and partner with internal teams to automate workflows, alerts, and reporting
• Contribute to achieving departmental and company-wide OKRs (Objectives and Key Results).
• Perform other duties as assigned.

Skills, Knowledge and Expertise

• Experience working in banking, fintech, or card payment industries.
• 2+ years of fraud or finance-related experience in an Operations or Fraud department.
• Intermediate to advanced skills in Microsoft Excel and Microsoft Office; proficiency with Gmail and Google Sheets.
• Experience with fraud platforms, case management systems, and dispute/chargeback workflows (VISA/Mastercard) preferred.
• Comfort using AI tools in a day-to-day operations setting (e.g., generative AI assistants, ML-based risk scoring); able to write effective prompts and critically validate AI-generated output.
• Exposure to automation and AI tools such as; Claude, Devin, ChatGPT, etc..
• Curiosity and adaptability toward emerging technology; interest in redesigning manual processes rather than simply executing them.
• Strong research, analytical, and problem-solving skills with keen attention to detail.
• Excellent oral and written communication skills; able to distill complex issues clearly for non-technical audiences.
• Highly effective time-management and planning skills; able to manage queues and deadlines with minimal supervision.
• Ability to develop effective working relationships and excel in a cross-functional, fast-paced environment.

Benefits