Freelance people manager with IT & litigation process expertise

Are you a seasoned freelance manager with both strong people leadership and a solid IT foundation? A major Belgian health insurer is looking for a freelance Operations Manager to guide a newly formed Business Unit through an important transition.

The context

The unit manages legal and recovery cases. This covers appeals that members bring before the labour courts, and the recovery of unduly paid benefits and outstanding amounts from both members and healthcare providers. It deals every day with lawyers, bailiffs, courts, NIHDI (RIZIV/INAMI) and other insurers.

You’ll work hand in hand with the Operational Director. An Adjunct Manager runs daily production and legal follow-up, so you can concentrate on leadership, steering and IT-driven change.

What you’ll do

• Lead and coach a team of about 15 people, including Product Owners and Business Analysts
• Steer the unit’s IT roadmap with the Tribe Lead and oversee the development and roll-out of the core case-management application
• Make sure cases are handled correctly and on time, in line with NIHDI regulations and internal quality standards
• Manage the unit’s budgets (legal, expert and bailiff costs) and monitor operational targets
• Represent the unit with lawyers, bailiffs, courts and other external partners
• Give management strategic and tactical recommendations based on what you see in operations
• Identify links and impacts between the unit’s initiatives and those of other departments
• Ensure a smooth transition after the split and roll out IT and organisational changes

What you bring

• At least 5 years of experience managing people and processes
• A strong IT background and hands-on experience managing Product Owners and/or Business Analysts
• A proven track record in change management and business projects, ideally during an organisational transformation
• A Master’s degree or equivalent experience
• Experience in legal, insurance, debt recovery/collections or health insurance is a real plus
• Strong analytical skills and the ability to understand and apply regulatory frameworks
• Structured, proactive and results-oriented, with excellent communication skills
• Fluent in Dutch and French, with a good working knowledge of English

Practical details

• Freelance assignment
• Start: as soon as possible
• Hybrid: 2-3 days a week on site in Brussels