French Customer Support (Remote)

French Customer Service Specialist (Remote from Portugal)

Location: Portugal (Remote)

Start Date: 4 January 2027

Salary: Up to €1,262 gross/month

Languages: French C1/C2 + English B2

Work Model: Remote within Portugal. Not possible from other countries. Monday to Friday.

About The Role

Are you a French speaker looking for a stable international opportunity in Portugal?

Join the customer service team of one of Europe's leading automotive finance companies. Founded in 1919, our client specializes in vehicle financing, leasing solutions, and mobility services for customers across multiple automotive brands.

In this role, you will support customers via phone and email while contributing to customer retention and cross-selling activities.

What We Offer

• Remote work: Work from anywhere in Portugal.
• Salary: Up to €1,262.34 gross/month.
• Meal allowance: €7 per working day.
• 13th and 14th salary payments.
• Private health insurance from day one.
• Paid training: 7 working days.
• Relocation support for european candidates.
• Monday to Friday schedule.
• No weekend work.
  
  
  

Your Responsibilities

• Handle customer enquiries by phone and email.
• Promote additional products and services through cross-selling activities.
• Support customer retention initiatives.
• Monitor and manage customer accounts.
• Investigate and resolve service contract issues.
• Redirect requests to the appropriate departments when necessary.
• Maintain accurate customer records and contract information in internal systems.
  
  
  

Requirements

• French C1/C2 level (mandatory).
• English B2 level or higher (mandatory).
• Customer service experience is preferred.
• Excellent communication and problem-solving skills.
• Comfortable using digital tools and internal systems.
• Availability to work remotely from Portugal.
  
  
  

Working Hours

• 40 hours per week.
• Monday to Friday.
• 08:00 to 17:00.
• 1-hour lunch break.
• No weekend shifts.
  
  
  

Relocation Package

• Relocation assistance for candidates moving to Portugal.
• Support with the onboarding process.
• Accommodation option available.
• Monthly salary with accommodation provided: €1,059.34 gross.
• Monthly salary without accommodation: €1,262.34 gross.
  
  
  

Ready for a New International Opportunity?

Join a leading company in the automotive finance sector, develop your customer service skills, and enjoy the flexibility of remote work from Portugal.

Apply now!