French-speaking Customer Expert – Athens, Greece | On-site, Hybrid or Remote

Work Model

On-site, Hybrid, or Remote (depending on the opening)

About the Role

Are you a French speaker with strong communication skills and an interest in technical support, customer service, and sales? Join an international team supporting well-known brands in telecommunications and payment services. In this role, you will assist customers with technical inquiries, account-related questions, and service requests while identifying opportunities to promote relevant products and services.

Key Responsibilities

• Provide support to French-speaking customers via inbound calls and emails.
• Troubleshoot issues related to internet, TV, and mobile services.
• Assist with invoices, payments, orders, roaming, and connectivity inquiries.
• Identify cross-selling, upselling, and contract renewal opportunities.
• Support payment-services customers with card-related inquiries, including lost or stolen cards, declined transactions, benefits, and balance checks.
• Accurately document customer interactions in CRM systems.
• Deliver professional and empathetic customer service while maintaining high satisfaction levels.

Requirements

• Native-level or C1 proficiency in French.
• B2 level proficiency in English for training and support (B1 for some teams).
• Excellent verbal communication skills.
• Good computer literacy and familiarity with mobile devices and telecommunications services.
• Previous experience in customer support, technical support, or sales is highly valued.
• Some payment-services teams may require at least 2 years of call-center experience.
• EU work authorization required.

What We Offer

• Competitive compensation package with performance-based bonuses.
• Monthly productivity bonus opportunities.
• Quarterly sales bonus opportunities for sales-focused teams.
• Structured salary progression opportunities.
• Comprehensive customer care and sales training.
• Transportation allowance for eligible on-site roles.
• Hybrid work opportunities available for selected teams.
• Relocation support for eligible candidates moving to Greece.
• Career growth and development within an international environment.

Schedule

• Monday to Friday, with occasional weekend shifts.
• Fixed day shifts or rotating shifts, depending on the assigned team.
• Some teams may operate on a 24/7 schedule, including occasional night shifts.

Apply

Send your CV in English to aida.ljajic@cbtalents.org