French Speaking Customer Service Representative

Company Description Accurate Management, founded in 2020 in Egypt, is a consulting company that delivers training and integrated business solutions to help clients strengthen and grow their operations. The organization focuses on best practices across industries and has collaborated with international Asian agencies on national development projects. Accurate Management has strong expertise in monitoring and evaluation for projects and ongoing operations, supporting clients with quality systems and tailored standards. The company promotes continuous improvement and sustainable development to help partners become market leaders. Services are delivered using modern management tools, current technologies, and efficient methodologies to save clients time, effort, and cost.

Role Description This is a full-time remote role for a French Speaking Customer Service Representative. The person in this role will respond to customer inquiries in French and English via phone, email, and chat, ensuring timely, accurate, and courteous support. Daily tasks include handling product and service questions, troubleshooting issues, documenting interactions, and following up to ensure resolution and customer satisfaction. The role also involves collaborating with internal teams to escalate complex cases, identifying recurring problems, and suggesting process improvements. The representative will maintain up-to-date knowledge of company services, adhere to established service standards, and contribute to a positive, inclusive customer experience.

Qualifications

• Strong customer-facing skills, including experience as Customer Service Representatives and in Customer Service roles.
• Proven ability in Customer Support and maintaining high levels of Customer Satisfaction.
• Experience enhancing Customer Experience through empathetic communication and problem-solving.
• Fluency in spoken and written French and good command of English.
• Excellent communication, active listening, and conflict resolution abilities.
• Comfort with remote work, using digital tools, and managing time independently.
• Prior experience in consulting, business services, or technology-driven environments is an advantage.
• Relevant education or training in business, communications, or a related field is preferred.

to apply

https://www.jobamc.com/r/t3rsbpa