French Speaking Service Desk Analyst Level 1 / DIS

About TCS Hungary:

At TCS Hungary, opportunity meets stability in a vibrant and dynamic work environment. Tata Consultancy Services is one of the world’s fastest-growing technology partners, employing over 600,000 people from 152 nationalities across 55 countries. Since our establishment in 2001 in Budapest, we’ve been committed to delivering exceptional services through the power of digital technology.

What You Will Do:

• Provide first-level IT support for hardware, software, access, password, and application-related issues.
• Support users via phone, email, chat, and remote support tools.
• Troubleshoot technical issues and resolve incidents whenever possible.
• Escalate more complex issues to specialist support teams when needed.
• Manage support tickets throughout their lifecycle, ensuring accurate documentation and timely resolution.
• Maintain high levels of customer satisfaction through professional and effective communication.
• Work closely with international teams to support business operations.
• Follow established processes, procedures, and service level agreements.

What Do We Offer:

• Market-leading private healthcare package
• Attractive cafeteria package based on your choice
• Hybrid working opportunity
• Office gym and in-house sports clubs
• Opportunities to grow through diverse roles and career paths
• Special discounts offered by our partners
• Access to world-class learning platforms such as Udemy and O'Reilly
• Extensive in-house self-development opportunities

What You Will Bring:

• Fluent French and good English skills.
• High school diploma required; university studies are an advantage.
• Previous experience in a Service Desk, Help Desk, Technical Support, IT Support, or Customer Support role.
• Basic troubleshooting knowledge of Windows, Microsoft 365, and networking.
• Experience with ticketing systems and remote support tools is a plus.
• Strong problem-solving skills and attention to detail.
• Strong communication skills and a customer-focused mindset.
• Interest in technology and helping users resolve technical issues.

About TCS Hungary:

Tata Consultancy Services (TCS) is one of the world's leading technology and business services companies, employing over 600,000 professionals across 55 countries. Join our Budapest team and build your career in a diverse and international environment.

About Your Contract:

• Full-time position (40 hours per week)
• Permanent employment contract
• Working arrangements vary across our teams and may include hybrid or largely remote working opportunities. As collaboration and business needs sometimes require in-person attendance, this is not a fully remote position. All employees must be based in Hungary and be able to attend the office when required.
• Legal requirement: You must currently be eligible to work in Hungary

Join our diverse, collaborative workplace where your growth matters!

About Your Application:

Please include only information in your CV that is directly relevant to the role you are applying for. Our recruitment team will carefully review all applications and contact only those candidates whose profiles best match the current requirements.

Our data protection policy is as follows: https://www.tcs.com/who-we-are/legal/tcs-privacy-notice/tcs-privacy-notice-european-union