French Speaking Service Desk Representative

About Cognizant

Cognizant is one of the world’s leading IT professional services companies, helping clients transform their business, operating, and technology models for the digital era. Our industry-based, consultative approach enables organizations to envision, build, and run more innovative and efficient businesses. Cognizant operates globally, with a strong European presence across 16 offices. Our services include Digital Business, Digital Operations, Digital Systems & Technology, and Cognizant Consulting.

Cognizant Hungary has been an important player in the Hungarian Shared Service Centre market since 2008, providing multilingual IT services. Today, nearly 1,000 employees work in our Budapest office, supporting international clients in a dynamic and multicultural environment.

Position Overview

For our office in Budapest, Hungary (9th District, Mill Park Office), we are looking for French speaking Service Desk Representatives to join our IT support team. In this role, you will act as the first point of contact for our clients, supporting them with IT-related issues and ensuring a high level of customer satisfaction. This is a full-time, permanent position with a hybrid work model. The service window operates 24/7.

What We Offer

· Multilingual and multicultural working environment

· Pleasant and inspiring workplace with modern technologies

· Competitive salary

· Annual bonus system

· Cafeteria package

· Risk and accident insurance

· Medical services at a private clinic

· All You Can Move SportPass

· Reimbursable language courses

· Relocation package

Key Responsibilities

· Provide first-level IT support as the initial point of contact for customers

· Handle end-user requests via phone, email, and ticketing tools

· Accurately document and log incidents and requests in the ticketing system

· Escalate issues that cannot be resolved at first level to Level 2 support teams

· Take ownership of cases and follow up until resolution

· Keep users informed throughout the resolution process

· Manage tickets and queues daily to ensure timely processing

· Contribute to maintaining and improving customer satisfaction

Requirements

· C1 or C2 level French language skills

· Upper-intermediate English language skills

· Previous experience in a customer-facing role

· Experience in Service Desk or IT support is an advantage but not a must

· High school diploma or higher education

· Willingness to work in rotating shifts, including a 24/7 schedule on some projects (we are looking for multiple projects)

· Strong communication skills and customer-focused mindset

· Flexible, open-minded personality with a can-do attitude

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Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com for roles based in the Americas or CareersIndia2@cognizant.com for roles based in India.

About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.