(French) Technical Customer Operations Specialist (m/f)

Type of position: Full-time position Key languages: Fluent level of French Advanced English Sector: Customer Service / Technical Support About our Client: Do you love helping people and want a job that allows you to use your language skills? Are you passionate about customer service and comfortable resolving technical issues? We are looking for proactive individuals to join a multicultural company, striving to become the world's best internet and cell network provider. If you are looking for a new personal and professional adventure in one of the most committed sustainably growing businesses with people-first approach, this opportunity may be just perfect for you! The Offer: Provide technical support and guidance to customers via phone, email, or chat; Diagnose and troubleshoot technical issues, resolving in a timely and efficient manner while maintaining a high level of customer satisfaction; Escalate complex issues to the appropriate technical team members and follow up on resolutions; Keep accurate records of customer interactions, including the nature of the issue, steps taken, and other relevant information; Collaborate with cross-functional teams, including product development, quality assurance, and sales; Provide feedback to management on customer issues, trends, and potential product improvements. Requirements: Fluency in French and excellent communication skills in English; Experience within Customer Service (preferably in a call center environment); Genuine care giver. Able to multi-task, proactive and good with time management; Strong in phone calls, email writing; Great organizational skills, time management; Familiarity with Microsoft Office and Google suite tools. Benefits: Participate in training and coaching sessions to improve technical and customer service skills. Salary package with performance bonuses; Monthly transport and meal allowance; Private health insurance; Initial training, and continuous learning opportunities; Hybrid work model. The Process: Submit your application and don't forget to send an updated CV; Get a call by our Recruitment Specialist; Start your interview process; Get selected; Start your journey!