Front Desk Clerk Remote

Responsibilities The chance to work 100% from the comfort of your home via a personal computer Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Minimum Requirements High school diploma or equivalent. Excellent communication and organizational skills Exceptional customer service skills and able to interact in a positive and professional way. Customer service background preferred. Strong listener with the ability to empathize and problem-solve. Basic computer proficiency. A passion for fitness and health. Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance