Front Desk Intake Specialist

JOB DUCK IS HIRING A FRONT DESK INTAKE SPECIALIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Job Duck is seeking a dedicated Intake Specialist who will serve as the first point of contact for prospective clients and play a key role in creating a positive client experience. In this position, you will handle inbound calls, evaluate potential cases, schedule consultations, and assist with payment processing for initial consultations. Your ability to communicate clearly, listen attentively, and guide individuals through the intake process will directly contribute to the firm's growth and client satisfaction. This role is ideal for someone who enjoys helping people, can confidently follow established processes, and thrives in a structured, client focused environment. If you are professional, empathetic, and highly organized, this is an excellent opportunity to make a meaningful impact every day

Schedule:

9:00 AM - 6:00 PM [EST][EDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Providing a professional and positive experience during every client interaction
• Clearly explaining next steps and setting expectations for prospective clients
• Scheduling consultations and appointments
• Collecting and processing consultation payments
• Answering incoming calls from prospective clients
• Screening and evaluating inquiries to determine lead quality

What We’re Looking For:

• 1+ year of experience in customer service, client intake, reception, or a similar client-facing role.
• Strong verbal communication, active listening, and interpersonal skills with a professional and empathetic approach.
• Ability to manage inbound calls efficiently while maintaining professionalism, accuracy, and a positive client experience.
• Strong customer service skills with the ability to address inquiries, explain next steps, and build rapport with prospective clients.
• Strong attention to detail and accuracy when gathering, documenting, and updating client information.
• Comfortable following established procedures, workflows, and guidelines while maintaining consistency and quality.
• Ability to manage multiple tasks, prioritize responsibilities, and maintain accurate records in a fast-paced environment.
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1142 USD to 1220 USD
• Paid time off.
• 100% Remote, Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.