Front of House Manager

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We are now accepting applications for the following position:

FRONT OF HOUSE MANAGER

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RESPONSIBILITIES INCLUDE:

• Lead, inspire, coach, and develop the Front of House team, fostering a positive, inclusive, and performance-driven culture.
• Oversee the daily operations of the Front Desk, Bell Services, and Valet, ensuring efficiency, consistency, and adherence to luxury service standards.
• Manage front desk procedures, shift handovers, operational briefings, and departmental communication.
• Drive operational consistency by maintaining established service standards, procedures, and departmental efficiencies.
• Ensure compliance with brand standards, company policies, and luxury hospitality expectations.
• Champion exceptional guest service, oversee VIP arrangements, manage guest relations and service recovery, and ensure every guest interaction reflects genuine hospitality.
• Maintain a strong presence in guest-facing areas, engaging with guests, and anticipating needs.
• Monitor guest feedback, satisfaction scores, and online reviews, identifying opportunities for continuous improvement.
• Manage departmental labor utilization, scheduling, and productivity to support financial targets.
• Drive revenue opportunities through appropriate upselling initiatives, room upgrades, and enhanced guest experiences.
• Maintain the highest standards of presentation, professionalism, safety, security, and compliance with hotel policies and Cayman Islands regulations.
• Ensure accurate cash handling, guest billing, financial transactions, and established internal controls.
• Collaborate with the Director of Rooms and hotel leadership to enhance operational performance, improve service delivery, and strengthen the hotel's reputation.
• Support property-wide initiatives, special events, group experiences, and operational projects as required.

QUALIFICATIONS:

• Minimum five (5) years of progressive experience within Front Office or Front of House operations in a hotel, boutique hotel, or high-end resort environment.
• Demonstrated success leading high-performing teams in a fast-paced, guest-focused hospitality operation.
• Strong understanding of luxury hospitality standards, guest relations, and personalized service delivery.
• Strong financial acumen with experience in budgeting, labor management, and cost control.
• Excellent leadership, communication, interpersonal, and conflict-resolution skills.
• Strong organizational, problem-solving, and decision-making abilities.
• Highly organized with exceptional attention to detail and the ability to perform effectively under pressure.
• Demonstrated commitment to professionalism, discretion, and service excellence.
• Experience with hotel Property Management Systems and proficiency in Microsoft Office Suite.
• Knowledge of Forbes Travel Guide Five-Star standards preferred.
• Ability to work a flexible schedule, including evenings, weekends, and public holidays.

Salary: US$55,000 -US$65,000 per annum

Benefits: In accordance with Cayman Islands law

Location: Grand Cayman

Employment Type: Full-Time